Lemon Casino - La cuenta del jugador ha sido cerrada.

Hello lemon casino blocked my account and took 5400 PLN

Reason Duplicate Account 

I have never created another account with my data

nor have I played

Once, my woman had an account with them with the same house address and her data

So what duplicate account ?

Please help because on truspilot's opinions I see that you often do the same with other players and they steal their money

Dear marianszopa94,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Is your partner's account in this casino still active? When was the last time she accessed her casino profile?
• Is it possible that both you and your partner accessed your casino profiles at the same time?
• Have you and your partner both passed the full KYC verification?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

1 Your partner's account has been inactive for over a year and blocked at her request 

2It is not possible that we have accessed at the same time

3 The partner has passed the verification

I was blocked when withdrawing, they didn't make any problems with the deposits 

4 The partner withdrew funds on her account 

I didn't, because I was blocked immediately when withdrawing 

Did you use the same device (mobile phone or computer) as your partner to access the casino website?

Dear marianszopa94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.