Leon Casino - El depósito del jugador está retrasado.

I made a deposit of 10 euros at Leon and they've been checking for days and I still haven't received the money

Fiz um depósito de 10 euros na Leon e estão a dias a verificar o ocorrido e continuo sem o dinheiro

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Dear rsnfaria068,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Dear rsnfaria068,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.