Leon Casino - La retirada del jugador está bloqueada.

I've had my withdrawal system blocked for 2 days and I don't receive any precise information about the reason, and they just tell me to wait to try to make the withdrawal.

The withdrawal limit should update every 24 hours, but it's not happening and I'm stuck with my money for no reason.

Estou há 2 dias com meu sistema de saque bloqueado e não recebo nenhuma informação precisa sobre o motivo, e só me mandam esperar pra ir tentando fazer o saque.

O limite de saque deveria atualizar a cada 24h, mas isso não está ocorrendo e estou com meu dinheiro preso sem justificativa.

Hello erikaramalholima,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Leon Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi!

I always bet with real money. I speak practically every day with support, since 10/08, when the withdrawal was blocked. They always claim that I exceeded the 30 day withdrawal limit and that I have to wait, but what logic is there? There should be a reset in the number of withdrawals every 24 hours, following the explanation I was given, but so far, it's still blocked.

Olá!

sempre fiz apostas com dinheiro real. Falo praticamente todos os dias com o suporte, desde o dia 10/08, quando o saque foi bloqueado. Eles sempre alegam q excedi o limite de saque de 30 dias e q preciso aguardar, mas que lógica tem isso? Deveriam haver reset no número de saques a cada 24h., seguindo a explicação q me deram, mas até agora, segue bloqueado.

Yup. My account has been verified for a long time.

Sim. Minha conta já foi verificada há muito tempo.

Could you also please clarify whether you played casino games or sports betting? Did you hear anything new from the casino since?

Dear erikaramalholima,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

the game has released few amounts of loot. Just 1 or 2 a day, when they release. I would like you to normalize my operations.

I don't do sports betting

o jogo tem liberado poucas quantidades de saques. Apenas 1 ou 2 por dia, quando liberam. Gostaria que normalizasse as minhas operações.

não faço apostas esportivas

Hello erikaramalholima,

As far as we are aware, casinos usually have a daily/weekly/ and a monthly withdrawal limit too. Once you withdrew more than the monthly limit, you unfortunately have to wait for it to reset.

On the other hand, the casino has no such rule in their terms and conditions but still can apply that rule to the players if they set it.

Can you please advise how much did you cash out from the casino in the last 30 days?

Dear erikaramalholima,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.