Leon Casino - La retirada del jugador se ha retrasado.

I won 5k at leoncasino and they're not completing my withdrawal! They're asking for more documents which I've sent, and they're saying it will take up to 30 days max! The issue is that I've made other withdrawals of 400 and 800 before this and they went through just fine!

Στην εταίρια leoncasino κέρδισα 5κ και δεν μου ολοκληρώνουν την ανάληψη! Ζητάνε παραπάνω έγραφα που έστειλα και λένε θέλουν 30 μέρες μαξ! Το θέμα είναι ότι είχα κάνει και άλλες αναλήψεις 400 και 800 πιο πριν και έγιναν κανονικά!

Dear tdouridas,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Leon Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of bonuses? 
• Could you please list which documents the casino requested and which documents you already submitted to the casino?
• Is there any particular document that seems to be causing issues to you?
• Please also forward any relevant recent communication between you and the casino regarding the issue. My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear tdouridas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.