Leverabet Casino - La retirada del jugador se ha retrasado.

Dear Casino Guru Team,

I hereby file a formal complaint against Leverabet Casino. This concerns a withheld withdrawal of $1,393.35 (Transaction ID: #11) which I requested on May 4, 2026.

I became aware of the casino through the Gemsloot platform and made three deposits there (transaction IDs #69, #71 and #72). On May 4th, I legitimately won the amount of $1,393.35 playing the game "Royal Drop" (by Mirror Image Gaming).

The core problems of the case:

Complete radio silence: I submitted all the required KYC documents (including my ID card and a selfie with a handwritten note) via email on May 4th. I haven't received any response for exactly two weeks.

Support is being refused: messages there are being ignored. Even the official VIP Telegram contact (@leveravip / John) hasn't been online for weeks and isn't responding.

Suspected insolvency: I have discovered that the operator's sister site, Anima Casino (play.anima.casino), has gone completely offline and is no longer loading. This raises serious doubts about the solvency of the operator, Trickless NV.

I have strictly adhered to all the rules and have not touched my funds since. As the 14-day period for document verification has expired and the sister site has already been shut down, I urgently request your assistance in mediating the matter so that I can recover my money.

All evidence (winning screenshots, the "Pending" status of ID #11 and the sent KYC emails) is complete and attached to this complaint.

Thank you so much for your help.

Sehr geehrtes Casino Guru Team,

ich reiche hiermit eine formelle Beschwerde gegen das Casino Leverabet ein. Es geht um eine einbehaltene Auszahlung in Höhe von 1.393,35 $ (Transaktions-ID: #11), die ich am 4. Mai 2026 beantragt habe.

Ich bin über die Plattform Gemsloot auf das Casino aufmerksam geworden und habe dort drei Einzahlungen getätigt (Transaktions-IDs #69, #71 und #72). Am 4. Mai habe ich den Betrag von 1.393,35 $ rechtmäßig beim Spiel „Royal Drop" (von Mirror Image Gaming) gewonnen.

Die Kernprobleme des Falls:

Vollständige Funkstille: Ich habe am 4. Mai alle geforderten KYC-Dokumente (inklusive Personalausweis und Selfie mit handschriftlichem Zettel) per E-Mail eingereicht. Seit genau zwei Wochen habe ich keinerlei Antwort erhalten.

Support wird verweigert: Nachrichten dort werden ignoriert. Auch der offizielle VIP-Telegram-Kontakt (@leveravip / John) ist seit Wochen nicht mehr online gewesen und reagiert nicht.

Verdacht auf Zahlungsunfähigkeit: Ich habe herausgefunden, dass die Schwesterseite des Betreibers, Anima Casino (play.anima.casino), komplett offline gegangen ist und nicht mehr lädt. Dies lässt massive Zweifel an der Zahlungsfähigkeit des Betreibers Trickless N.V. aufkommen.

Ich habe mich absolut an alle Regeln gehalten und mein Guthaben seitdem nicht mehr angerührt. Da die 14-tägige Frist zur Dokumentenprüfung verstrichen ist und die Schwesterseite bereits geschlossen wurde, bitte ich Sie dringend um Unterstützung bei der Vermittlung, um mein Geld zu erhalten.

Alle Nachweise (Gewinn-Screenshots, der „Pending"-Status der ID #11 und die gesendeten KYC-E-Mails) liegen mir lückenlos vor und sind dieser Beschwerde angehängt.

Vielen Dank für Ihre Hilfe.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Falken,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Do I understand correctly that there was no feedback regarding the verification result of your account after you submitted the requested documents?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Thomas,

I haven't been able to make a successful withdrawal yet.

Exactly, I haven't heard anything from the casino since then.

I played without a bonus.

Thanks for the help.

Hallo Thomas,

  Ich habe noch keine erfolgreiche Auszahlung machen können.

  Genau, ich habe seit dem nichts mehr von dem Casino gehört.

  Ich habe ohne Bonus gespielt.

Danke für die Hilfe.

Dear Falken,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Falken,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Leverabet Casino to join this conversation and assist in addressing the complaint.

Dear Leverabet Casino,

Could you please provide your comments regarding this matter?

Thank you in advance for your cooperation and for sharing any relevant information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Falken

I have tried to contact the casino repeatedly but have not succeeded. I am afraid there is little that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this is not a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints may encourage the casino to change its approach. If the casino decides to respond, we will reopen the complaint and notify you by email. In the meantime, I recommend you contact the Curacao Gaming Authority via email (complaints@cga.cw) and submit a complaint to them. As the gaming authority under which the casino operates, they have better options and tools to assist players. I am sorry I could not be of more help on this occasion.

Regards,

Munya