Librabet Casino - La cuenta del jugador ha sido cerrada.

I had over 700 euros in balance and placed bets! And they closed my account! They didn't give me any information or make any withdrawals.

Tenia mas de 700 euros en saldo y apuestas hechas! Y me cierran la cuenta! No me dan informacion ni me hacen retiros

Dear josebueno90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To help us better understand your situation, could you please provide more details by answering the following questions?

• Did you receive any communication from the casino regarding the closure of your account? If so, kindly forward it to me at veronika.f@casino.guru or post screenshots here.
• Have you attempted to contact the casino's customer support, and if so, what was their response?
• Can you confirm whether you made any successful withdrawals before your account was closed?
• Have you passed the full KYC verification?
• What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear josebueno90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.