Librabet Casino - La retirada del jugador se ha retrasado.

I read a great review on your site about this casino, appreciate your work, and decided to test the casino myself.

I didn't use any bonuses; I am a fan of casino games and prefer playing with real money.

I decided to test the casino.

I made a deposit, verified my account, and then decided to make a withdrawal.

The casino has been DELAYING the withdrawal for 16 days now; customer service has not been helpful—it’s very likely an AI chat giving responses. After a long wait, I decided to reach out to you for assistance in resolving this issue and to perhaps lower your rating of this casino, as it poses a significant risk to new users.

Procitao sam veliku recenciju na vasem sajfu o ovome casinu, cenim vas rad, odlucio sam da testiram casino.

Nisam koristio bonuse, ja sam ljubitelj casino igara i volim da igram za pravi novac.

Odlucio sam da testiram Casino.

Uplatio sam depozit, veritifikovao nalog i odlucio da napravim isplatu.

Casino vec 16 dana ODUGOVLACI sa isplatom, korisnicki servis nije od pomoci, vrlo verovatno AI chat daje odgovore, i posle dugog cekanja, odlucio sam Vama da se obratim, da mi pomognete da resim ovaj slucaj a i da smanjite vasu ocenu ovog casina, jako je opasno prema novim korisnicima.

Dear vladan4053,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Do I understand correctly the correspondence with the casino you uploaded took place today?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thank you for your reply. The account is verified, but the casino has been having problems with the payment for 17 days.

I am sending you a screenshot on which you can see that the account has already been verified.

Unfortunately, this Casino has a customer service that cannot be of any help, the same people work in parallel at 11 other Casinos (Wazambe, Legenplay, Rolino) and their answers are copy-paste. They do not respond to email.

Hvala Vam na odgovoru. Nalog je veritifikovan, ali Casina pravi vec 17 dana problem sa isplatom.

U prilog Vam saljem screenshot na kome se vidi dabje nalog veritifikovan.

Nazalost, ovah Casino ima korisnicku sluznu koja ne moze da bude od pomoci, isti ljudi rade paralerno na 11 drugih Casina(Wazambe,Legenplay,Rolino) i njuhovi odgovori su copy-paste. Na email ne odgovaraju.

Money just paid out.

Thank you for your support

Novac upravo isplacen.

Hvala Vam na podrzci

Dear vladan4053,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru