Lincoln Casino - El jugador cree que el reintegro se ha retrasado.

Verifying the account is very difficult, all the required documents were sent several times, everything was clearly legible, they want more documents every day, if these are submitted repeatedly they are simply rejected, sometimes the bank statement is not sufficient (oh, we don't want this bank) then the ID card is not legible, I have never experienced such problems with account verification, the support seems very incompetent to me, communication is not possible because they just send standard emails and do not respond to questions or complaints. What can I do?

Verifizierung des Kontos wird sehr erschwert, alle benötigten Dokumente wurden mehrmals zugeschickt, alles klar lesbar, sie wollen täglich mehr Dokumente, wenn diese Wiederholt eingereicht werden, werden diese einfach abgelehnt, mal wäre der Kontoauszug der Bank nicht ausreichend, ( ach diese Bank wollen wir nicht) dann der Ausweis nicht lesbar, ich habe noch nie solch Probleme mit einer Konto Verifizierung erlebt, der Support kommt mir sehr unfähig vor, eine Kommunikation ist nicht möglich, da einfach Standard Mails verschickt werden , und auf Fragen oder Beschwerde gar nicht eingegangen wird . Was kann ich tun?

Dear orgy66123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

They don't want to verify the account, that's the problem, sometimes the bank statement is not appropriate, sometimes the ID card has too little color, this casino is very questionable...now I have to stand there holding my ID in my hand and take a picture of myself and the ID, in other words in Pablo Escobar style... these people are completely incompetent. To be honest, other casinos manage this much more efficiently, they should provide automatic verification with various ID procedures and not put some idiots in support.

Sie wollen das Konto nicht verifizieren, das ist dass Problem, mal wäre der Bankkontoauszug nicht angemessen, mal der Personalausweis mit zu wenig Farbe, sehr fragwürdig dieses Casino...nun soll ich mich hinstellen mein Perso in der Hand halten und ein Bild von mir und dem Perso machen, sprich auf Pablo Escobar Style... komplett unfähig diese Leute da . Ganz ehrlich das bekommen andere Casinos deutlich effizienter hin , man sollte doch eine automatische Verifizierung zur Verfügung stellen mit dieversen Ident verfahren und nicht irgendwelche Pappnasen da in den Support setzen

Be careful, there are scammers at work, I have now sent 10 proofs of address, they want more every day, now they even want a pay slip... just keep your hands off this bastard, deposits are made in seconds, withdrawals don't work after 3 weeks... completely incompetent scammers!!!!! I'm deleting this could now with these bastards, pure waste of time

Vorsicht da sind betrüger am Werk , ich habe jetzt 10 Adressnachweise geschickt, sie wollen täglich mehr, jetzt wollen sie sogar noch eine Lohnabrechnung...lasst bloß die Finger von diesem Basstard unternehmen, Einzahlung sind in Sekunden getätigt, Auszahlung funktionieren nach 3 Wochen nicht... komplett unfähige Betrüger!!!!! Ich lösch das könnte jetzt bei diesen Basstarden , reine Zeitverschwendung

Dear orgy66123,

Would it be possible to forward the communication between you and the casino related to the verification of your account to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

Yes, that would be possible. I can gladly tell you all the attempts I made to make it easier for these scammers to verify my account. However, these scammers always just sent their standard email as a reply. Please send your ID card, gas, electricity or telephone bill, bank statement... I sent everything several times, including letters from the government, from tax advisors, from leasing contracts, bank statements, invoices, etc. These bastards just kindly sent their standard email as a reply. After 10 attempts, I gave up and deleted my account with these scammers... something like that has never happened to me before; absolute bastards are at work here.

Ja das wäre möglich, ich kann ihnen gerne alle Versuche übermitteln die ich unternommen habe, diesen Betrügern meine Konto Verifizierung zu erleichtern, diese Betrüger haben aber ständig nur ihr Standard Mail als Antwort geschickt, bitte schicken sie Personalausweis, Gas Strom oder Telefonrechnung, Kontoauszug...alles habe ich mehrmals übermittelt, bis hin zu schreiben vom Staat , vom , Steuerberater, von Leasingverträgen , Kontoauszüge, Rechnungen, etc ...diese Basstarde haben wohlwollend einfach ihre Standard Mail als Antwort geschickt, nach 10 versuchen habe ich es aufgegeben und mein Konto bei diesen Betrügern gelöscht...sowas ist mir noch nie widerfahren, absolute Hunde sind da am Werk.

Dear orgy66123,

I haven't receive any e-mail from you so far. Did you send it already (from a different e-mail perhaps)?

If not, please forward it for further review.

Regards,

Nick

Dear orgy66123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.