Linebet Casino - El jugador enfrenta un problema de depósito.

User id: 776553701

Transaction id: 435130555918

To: Oecwyttls5lx@mahb

Date: 16 dec 2024

Time: 12:03AM

Amount: 2593

Dear Akshit909,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Veronika

But I have no contact details of payment provider they are saying money not credited to payment provider

But money is debited from my bank account I have bank statements and payment successful screenshot.

My bank also told me that amount is successfully credited to payment provider account noe what can I do please help

The payment provider is your bank. According to the deposit receipt you attached to your complaint, it should be the State Bank of India. Have you contacted this bank to inquire about the status of your deposit? If so, please forward me the communication with your bank at veronika.f@casino.guru.

My bank is not helping me

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Already shared

Thank you for your email. I have still not received the screenshot of the transaction history in your casino profile. This history contains a list of your deposits and withdrawals. Please make sure that your deposit from 16 December is visible.

It's not visible because only credited deposits were visible there . But account debited from my app and bank

Thank you very much, Akshit909, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Akshit909,

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

I will now contact Linebet Casino outside this complaint thread and let you know any new information once I receive it.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Akshit909,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Control Board (https://www.gamingcontrolcuracao.org/contact) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (katarina.d@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Katarina

Dear Akshit909,

Thank you for your email confirming the successful resolution of this complaint. I will now mark it as resolved in our system.

All the best,

Katarina