Linebet Casino - El retiro del jugador se retrasa debido a la verificación de la cuenta.

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Dear Abhishekkr47, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Linebet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please clarify when exactly you requested the withdrawal? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Yes received multiple times withdrawal. But this time linebet company doing cheating with me .

Dear Abhishekkr47,

thank you for your reply.

I’m very sorry, but you haven’t answered any of my previous questions. Please review my first reply and try to assist. All requested information is essential if we wish to proceed with the case.

Additionally, could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear Abhishekkr47,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have already replied please cheak

Dear Abhishekkr47,

thank you for your email.

• Can you clarify whether the funds in question were acquired through a bonus program?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  

Please understand that every information requested will be needed in the future when communicating your case directly with the casino support.

Looking forward to your reply,

Katarina

Dear Abhishekkr47,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Katarina,

Thank you for your message.

I would like to clarify that I added funds specifically for sports betting and placed my bets accordingly. I have followed all the terms and conditions of the platform.

Despite this, I am unable to withdraw my funds. My withdrawal has been put on hold by the security department, and unfortunately, the security team is not responding to my emails or requests, even after multiple attempts.

I am fully willing to cooperate and provide any required information or documents, but due to the lack of response from the security department, the issue remains unresolved.

I kindly request your assistance in helping me communicate with the casino and resolve this withdrawal issue as soon as possible.

Kind regards,

Abhishekkr47

Hello Abhishekkr47,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Abhishekkr47,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Katarina

Dear Abhishekkr47,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Linebet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (https://www.gamingcontrolcuracao.org/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (jana.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Jana