LiraSpin Casino - La cuenta del jugador ha sido cerrada y los fondos retenidos.

I am writing to file a formal complaint against Lira Spin Casino regarding the unjustified blocking of my account and the withholding of my funds, despite having successfully completed the KYC

I registered an account with Lira Spin Casino and made deposits in good faith. When I attempted to withdraw my balance, the casino requested identity verification documents, which I provided promptly and in full. My KYC was reviewed and approved by the casino. However, following the approval of my verification, my account was blocked/closed without any clear or valid explanation, and my entire balance between 2000 euro has been withheld. No withdrawals have been processed to date.

It's a similar complaint to bettycasino.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• When exactly did you create your casino account, and when was it closed?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Not sure it has been a while please look at this complaint

https://casino.guru/complaints/bettyspin-casino-player-s-withdrawal-is-delayed-due

It's easy to be solved once the operator is in here.

No bonus

account is blocked 2 months ago still in verification...

no bonus only cash.

Thank you for your reply, stephieg. Please note that another team member is in charge of the complaint, and I assure you they will get back to it as soon as possible. Thank you for your patience and understanding.

Could you please tell me which games you were focused on at this specific casino?

Slots only. Can the rep come to here?

They say I am in verification. Can you get the representee here?

Stephieg, I want to assure you that if it becomes necessary, we will invite the casino representative to participate in our discussions. However, our first step is to gather all relevant information regarding your case from you. I kindly ask for your understanding that urging us to reach out to the casino representative may not expedite this process. We will keep you informed throughout the process, so please rest assured that there is no need for concern.

Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

done.

All my document has been seen. No it's time to get the rep here and open my account.

Hello, Stephanie!

We hope this message finds you well.

Great news! Your documents have been successfully verified, and your account is now fully confirmed — you're all set to enjoy your time with us without any interruptions.

Thank you so much for your cooperation throughout the process — we truly appreciate it.

If there’s anything else you need, any questions, or even the smallest concern — please don’t hesitate to reach out. We’re always here for you and happy to help in any way we can!

Wishing you lots of luck and a fantastic day ahead,

Janette

Casino Support Team

Let he rep come in here please.

Could you please clarify when exactly you received this message? Do I understand correctly that your account has now been verified? Are you able to access the account at the moment?

They paid the first one.

This is paid!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear stephieg,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina