Locowin Casino - El jugador no puede acceder a la cuenta después del retiro.

Good afternoon, it's been 3 days since I logged into locowin casino. Due to all the criticism it has on different forums, I didn't take the welcome bonus and made several deposits of 150 euros until I won about 3000 and I just withdrew them. After a long verification process, I contacted the online chat and they told me that I had been verified correctly and that they would take care of sending the money (I have proof of the message). Just today (the next day) I tried to log into locowin again to see how everything was going, but I found that when I logged in, the website doesn't load. It keeps loading constantly, and it's not because of a Wi-Fi problem or anything like that. I decided to log in from my phone, and it did let me, but there was another problem; it wouldn't let me into the live chat. I'm worried. Please tell me what I can do. Thank you very much.

Buenas tardes, hará 3 días que inicie sesión en el casino locowin, debido a todas las críticas q tiene en diferentes foros no cogí el bono de bienvenida e hice varios depósitos de 150 euros hasta que gane unos 3000 y justamente los retiré, tras un largo proceso de verificación me comunico con el chat en línea y me dicen que he sido verificado correctamente y que se encargarán de enviar el dinero ( tengo pruebas del mensaje ). Justo hoy (el día siguiente) intento entrar a locowin de nuevo para ver cómo va todo pero me encuentro con que al iniciar sesión no carga la web, se queda cargando constantemente y no es por problema de wifi ni nada por el estilo. Decido entrar desde mi teléfono y si me deja pero hay otro problema, no me deja entrar al chat en vivo, estoy preocupado diganme que puedo hacer. Muchas gracias

Dear AlfonsoAnt,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Good morning, yesterday, March 27th, after much insistence, I confirmed that my €3,000 withdrawal is in my hands. I was told it took so long because I didn't withdraw it using the same payment method.

Buenos días, ayer día 27 de marzo tras insistir muchísimo confirmo q mi retiro de 3000 euros está en mis manos. Me dijeron que tardaron mucho porque no hice el retiro con el mismo método de pago.

Dear AlfonsoAnt,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru