Locowin Casino - El retiro del jugador se retrasa un mes.

​I requested a withdrawal on July 15, 2026. It has now been exactly 4 weeks, and my withdrawal is still pending.

​My account is fully KYC verified (ID, proof of address, and bank details have all been successfully approved). There are no pending document requests, and I have not breached any terms and conditions.

​I have contacted the live chat support multiple times over the last few weeks. The only response I ever get is a copy-paste message stating that my case has been "escalated to the relevant department" and that I should "wait for an email." Today, when I confronted the support about the delay and set a deadline, the agent simply closed the chat on me without answering.

​This stalling tactic is completely unacceptable. Since the casino is actively ignoring my requests and holding my funds without providing any reason, I am kindly asking for your help to resolve this issue. If this is not resolved promptly, my next step will be a formal complaint directly to the Kahnawake Gaming Commission.

​Thank you in advance for your assistance.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello,

Yes, several times in the past, that was on the side even before the operator changed.

No, I don't know that a bonus was active. I definitely didn't use a bonus consciously myself.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Jxstin23,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila