Locowin Casino - Las ganancias del jugador fueron confiscadas.

Good morning, on the 31st I made a deposit of 150 at Locowin and took the welcome bonus. Lucky for me, or so I thought, I won €9000. The surprise came when I went to make the withdrawal. At first, I had doubts seeing the amount of documentation they asked for to process the withdrawal; it seemed strange to me. But why be suspicious when I have several friends who played there? After a long wait, they finally validated everything. Here's where the surprise comes: they tell me I didn't meet the bonus requirements because I exceeded the €4 bet, even though at no time did I surpass that amount until the full bonus was unlocked. Today, 14 days later, they have "confiscated" the money, it has disappeared from my account, and I still don't have any apparent response. Of course, I've handed it over to lawyers, but the situation isn't very hopeful, since being a .com and having a tax domicile in Santa Elena... But I will certainly recommend all my friends stop playing here, and of course, to all the victims of similar scams on this website to contact me, as I'm preparing a joint legal action to try to shut down this site.

Best regards

Buenos días, el día 31 hice un ingreso en locowin de 150, cogí el bono de bienvenida. Para fortuna mía o eso creía gane 9000€. La sorpresa viene cuando fui a hacer el retiro, en un primer momento, me surgieron las dudas al ver la cantidad de documentación que me pedían para hacer el retiro me pareció raro. Pero por que desconfiar tengo varios conocidos que jugaban alli, por tanto tras una larga espera por fín me los validaron. Aquí es cuando viene la sorpresa y me dicen que no he cumplido los requisitos del bono al superar la tirada de 4€ cuando en ningún caso la tirada superó ese importe hasta que se desbloqueó la totalidad del bono. Hoy 14 días más tarde me han "incautado" el dinero, ha desaparecido de mi cuenta y sigo sin respuesta aparente. Por su puesto lo he puesto en manos de abogados, pero la situación no es muy esperanzadora ya que al ser una .com y tener domicilio fiscal en santa elena ... Pero si que le recomendaré a todos mis amigos que dejen de jugar aquí y por su puesto todos los damnificados de estafas parecidas en esta página web que me contactes que estoy preparando una querella conjunta para intentar cerrar esta web.

Un saludo

Dear sessymbol24,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the bonus T&Cs and I found this:

1.11. You may not place any bets that exceed the maximum bonus bet size when using bonus money. The maximum bonus bet size is 4 EUR (or the equivalent in any other currency) per bet/spin or equivalent unless it is stated differently in the specific terms and conditions tailored to each bonus campaign. Please note that it is your responsibility to ensure that you are aware of the maximum bonus bet size. For cases where bets are deemed to have exceeded the maximum bonus bet size, an account may be reviewed, and the bonus funds confiscated in the process.

Our position is closely explained in Fair Gambling Codex:

The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is kristina.s@casino.guru.

If there is any relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Kristina

Dear sessymbol24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.