Locowin Casino - Las ganancias del jugador fueron confiscadas.

I have only used one first deposit bonus.

I played it back in the allowed slots without exceeding the betting limits.

The casino confiscated the winnings (2650 euros) without concrete evidence. Using bonus abuse as an excuse.

The KGC supported the casino but did not provide specific allegations. They simply listed general rules for bonus abuse but did not specify what the specific violation was.

I demand specifics from the casino and KGC - they are obliged to explain their decision.

Я использовал только один бонус за первый депозит.

Я отыграл его в разрешённых слотах, без превышения лимитов ставок.

Казино конфисковало выигрыш (2650 евро) без конкретных доказательств. Используя злоупотребление бонусами как предлог.

KGC поддержала казино, но не предоставила конкретных обвинений. Они просто перечислили общие правила злоупотребления бонусами, но не указали, какое конкретное нарушение.

Требую конкретики от казино и KGC – они обязаны объяснить своё решение.

Dear alex22rom,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order to assist you further and clarify your situation, could you please provide answers to the following questions?

• Could you please specify which games you played with your first deposit bonus?
• Have you played only one game or did you switch between several different games?
• What bets did you make while your bonus was active?
• Is there any possibility that someone from your household or using the same IP address as you also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hello, I played slots from the provider Kalamba, having previously checked that the game is not on the list of prohibited ones, I was lucky to get a big win of 2500x at a bet of 1 euro on the game blazing bull 2, which helped me to win back the bonus of 100 euros with a wager of 36x, I used bets from 1 to 3 euros without exceeding the permitted bets (up to 4 euros according to the rules of the casino) multi-account is excluded.

Здравствуйте, я играл в слоты от провайдера Kalamba, предварительно проверив, что игра не находится в списке запрещенных, мне повезло получить большой выигрыш 2500x по ставке 1 евро на игре blazing bull 2, что и помогло мне отыграть бонус 100 евро с вейджером 36x, ставки я использовал от 1 до 3 евро не превышая разрешенные ставки (до 4 евро по правилам казино) мульти аккаунт исключен.

Hello, I have received email from Locowin.

I sent them:

Hello,

I do not agree with the decision, as I have not received a specific explanation of which exact bonus rule I violated. Your response contains general points but does not clarify which of my actions qualify as "bonus abuse."

I request the following:

The specific rule I allegedly violated (from the original terms, not general statements).

Evidence of the violation (bet history, screenshots, analysis of my actions).

If this information is not provided, I will be forced to escalate my case to independent gambling dispute resolution platforms.

Answer from Locowin:

Dear Aleksejs,

Thank you for reaching out.

We are writing to inform you that, after a thorough review, your account has been permanently closed.

Please note that this decision is final, and there will be no possibility of reopening the account.

We would like to remind you of the following terms from our terms and conditions:

16.2. If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Account, or withhold payment of your winnings and apply such funds on account of any damages due by you.

And the following term from our Bonus terms:

1.18. Locowin bonuses are intended for recreational playing only. Improper use of the bonuses and promotional abuse will not be tolerated. We reserve the right to take the following actions against bonus abuse (list not exhaustive).

 Revoke and/or cancel any Bonuses and Bonus winnings that we regard to have been gained by misuse of the system.

 Ban such players from receiving further Bonuses

 Close the account

Abuse may include but is not limited to:

Using multiple Account(s)

Evidence that an offer is being claimed or benefits the same person or group of persons, acting in an attempt to defraud us

Wagering bonuses on excluded Games

Co-operation, collusion or organisation of bets from the same source

Manipulation of software, exploitation of loopholes or other behaviours which amount to deliberate cheating

Hiding IP addresses or using a VPN

Delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements;

Using strategies that take advantage of any software bug or failure. on the built-up value during real-money play;

Moving from bets that are placed on high variance outcomes, and after a large win switching to normal variance outcomes with smaller bets with the purpose of clearing Wagering Requirements

We understand that this may be disappointing, but we assure you that this action has been taken in line with our company policies.

Locowin list general rules without specifying a specific violation and providing proof of violation, this is a classic fraudulent confiscation without reason.

Dear alex22rom,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 50+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Locowin Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the number of complaints grew. We strictly recommend staying away from Locowin Casino. I wish I could be of more help.

I would recommend you undergo the casino's dispute process, you can read about it here first:

https://www.locowin.com/terms-and-conditions (point 10.)

If you end up contacting the casino regulator, feel free to take advantage of our article on how to do so here: https://casino.guru/submitting-complaints-to-regulators

The casino can reopen this complaint anytime.