Lolly Bet Casino - La cuenta del jugador está cerrada y los fondos están retrasados.

At the end of May, Lollybet blocked my account for an internal investigation. After multiple emails, chat attempts, and even tweets I posted, they haven't even responded, and they've frozen my account and my funds for over four months. I regularly played casino games and bet on sports.

A finales de mayo, Lollybet bloqueó mi cuenta para proceder a una investigación interna. Tras multiples correos, intentos de conversación por chat, incluso tweets publicados por mi parte, estos ni siquiera responden, y tienen mi cuenta y mi dinero bloqueado por mas de 4 meses. Habitualmente jugaba a casino y apuestas deportivas.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lolly Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Did you achieve your winnings with the help of a bonus?
• Could you please share with me your communication with the casino regarding the investigation of your account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Mail sent

Mail enviado

Thanks for your reply and the information provided via email.

Please understand that if you mainly placed bets on sports and your account has been blocked for an investigation of your sports-betting activity, the casino likely detected activity that needs further review. Since we lack sufficient insight into this area of online gambling, we can't accurately interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to reject this complaint. We’re sorry we couldn't assist you this time, but please don’t hesitate to contact us in the future if you run into issues with any online casino, and we will try our best to help.