LSbet Casino - Se ha ofrecido un bono a un jugador que no era elegible para recibirlo.

They have incurred FALSE PROPAGANDA as they send me text messages directly offering me their promotions and then when I comply with all the terms and conditions they tell me that I cannot receive the bonus because my account is not qualified as a result of a withdrawal I had. If so, it is the casino's responsibility not to send this type of promotions directly to its customers. They are a SCAM.

Han incurrido en FALSA PROPAGANDA ya que me envian directamente msjs de texto ofreciendome sus promociones para luego cuando cumplo con todos los terminos y condiciones me dicen que no puedo recibir el bono porque mi cuenta no esta calificada a raiz de un retiro que tuve. Si es asi es responsabilidad del casino no enviar directamente a sus clientes este tipo de promociones. Son una ESTAFA.

Dear Yusseff,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you clarify what was the exact reason why the casino has revoked the bonus? I have checked the bonus terms and conditions, and this is what I found: 

"Any withdrawal request before receiving the bonus will void bonus eligibility."

I will be waiting for your reply patiently. Thank you in advance.

Best regards,

Petronela

Dear Yusseff,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.