LTC Casino - La cuenta del jugador ha sido cerrada.

Ltccasino has stopped paying my winnings. I have been locked out of my account that had 120,000 USDT in funds. They’ve already paid 50,000 USDT, but now decided to lock me out of my account. Initial deposits 5k then 10k. I have initially been blocked from playing but now all access to my account is restricted.

I’ve done extensive videos of screenrecording of everything on my account but I’ll post 2 screenshots here.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear PathT,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

1- Live games, evolution and pragmatic play. Primarily blackjack on Korean and speed Korean table on pragmatic. Since max bet allowed is 2000 dollars, almost all of my bets were 2000 dollars. Some roulette on evolution, hippodrome casino roulette.

2- There is no verification in this casino. They say they never request verification. I have though willingly told them I will pass KYC if they needed this in their "investigation" process.

3- I’ve never ever had a bonus here. Balance also shows clearly "locked by bonus:0, available balance: 120,000 USDT"

Just one thing, that doesn’t make any sense: How can I possibly cheat Pragmatic Play and Evolution? Am I the first person on earth to do that? And if I could, shouldn’t they be having other accounts that also won big amounts on those games?

Because:

• Although I only have one account, their explicit policy says you can have many, to increase monthly withdrawal limits
• So: I could have opened many accounts, and exploited more money, withdrawing on each of them 25,000 USDT per month, since I already withdrew 50,000 USDT during the course of 2 months, why not open other accounts. None of that happened.

Everything here says their investigation doesn’t make any sense

To the complaint mediator: a screenshot from ltccasino. This deserves to be the headline of Casinoguru. You won’t come across this again in your career.

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Thank you for your patience and cooperation.

I just forwarded all of the conversation by email, with a little commentary on the top

Hello PathT,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hi, my account was restored today

My withdrawal of 5000 USDT yesterday has been rejected. Please keep this open

Dear PathT, thank you for the update. Do you currently have access to your account? Additionally, has the casino indicated any reasons for rejecting your withdrawal?

Thank you in advance for your response.

I placed the withdrawal again and it succeeded. Since then I withdrew 20k more according to the limits. The issue is solved.

by the way, I don’t see this complaint publicly. Why? I think it should be. This is a trustworthy casino, and quite amazing that there is no KYC.

Dear PathT,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

Furthermore, I want to assure you that your complaint is visible to the public. If you are having difficulty accessing the complaint on our website, please consider checking if you are using a VPN that may be restricting your access to the review of LTC Casino.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru