Luckia Casino MX - La cuenta del jugador ha sido cerrada.

This casino closed and I had 700 pesos in my account. I'd also like to ask for help from someone who knows how I can sue the casino. Please, if you could explain what I need to do and where I need to go. Thank you. Here's my number in case someone can help me: [phone number hidden by Casino Guru admin]

Este casino cerró y yo tenía 700 pesos en mi cuenta gente también quiera pedir una ayuda a alguien que sepa cómo puedo demandar a el casino por favor si me podría explicar que hay que hacer s dónde hay que hablar Gracias hay les dejo mi número por si alguien por favor me puede ayudar [phone number hidden by Casino Guru admin]

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When was the last time you accessed your casino account?
• Have you received any emails informing you that the casino is closing?
• Have you contacted the casino’s customer support to ask about the remaining balance in your account?
• Is the 700 pesos in your account a real-money balance or a bonus balance?
• Have you passed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Eme99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No, it's real money. I'm keeping it because it's real money, not bonus balance.

No, es dinero real como voy a quedarme por saldo de bono me estoy quedando porque es dinero no saldo de bonificación

And no, I haven't called to see how much money was left in the account, but I'm more than sure it was 700 pesos.

Y no no e hablado para ver cuánto quedó de dinero en la cuenta pero es toy más que seguro que eran 700 pesos

Thank you for your response. If there is any communication between you and the casino regarding the status of your account, or the information about closing the casino, kindly forward it to me. My email address is veronika.f@casino.guru.

Dear Eme99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru