Lucky Ones Casino - El reintegro del jugador se ha retrasado.

Hello everyone.

I made my withdrawal at LuckyOnes on May 6, 2025. It's about €4,000.

I've deposited several times before and always lost, which is understandable since it's gambling.

Well, on May 6th it was different and I was lucky enough to win €4000, normally €7500, but I've already lost €3500 and have been waiting for this payout for over two working days.

The live chat also said that the payout would be reflected in my account within 48 hours.

One employee says this and another says that, I think that's an absolute cheek, especially since it's a very popular brand and, according to the license, it shouldn't even take 24 hours for the payout.

I ask for help, otherwise clarification from @LuckyOnes.

I definitely did not violate the bonus terms and conditions, and it is almost impossible to violate the bonus terms and conditions there.

Thank you for your help and have a pleasant evening!

Hallöchen zusammen.

Ich habe am 06.05.2025 meine Auszahlung bei LuckyOnes getätigt, dort geht es um 4000€.

Ich habe davor schon öfters eingezahlt und halt immer verloren, ist ja klar da es Glücksspiel ist.

Nun ja, am 06.05 war es mal anders und ich hätte Glück und könnte mir 4000€ ergattern, normalerweise 7500€, aber ich habe 3500€ schon wieder verdreht und warte schon über 2 Werktage auf diese Auszahlung.

Auch der Livechat hatte gesagt, dass die Auszahlung innerhalb den 48 Stunden auf meinem Konto zu sehen ist.

Der eine Mitarbeiter sagt das und der andere sagt das, ich finde das eine absolute Frechheit, zudem es auch eine sehr gern gesehene Brand ist, von der Lizenz her sollte es nicht Mal 24 Stunden dauern für die Auszahlung.

Ich bitte um Hilfe, ansonsten um eine Klarstellung von @LuckyOnes.

Gegen die Bonusbedingungen habe ich definitiv nicht verstoßen, zudem man dort auch kaum gegen die Bonusbedingungen verstoßen kann.

Ich bedanke mich für eure Hilfe und einen angenehmen Abend!

Dear spielonymous,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hey, it's almost impossible to handle this with confidence anymore.

Unfortunately, I think it's a disgrace that my money is being kept waiting, no one is taking care of it, and one supporter in the chat was the horniest and told me "I should find out if I'm allowed to play there."

Why does the support work there at the casino if he wants to tell me that he doesn't offer a casino? That's a bit ridiculous.

Yes, I am definitely fully verified. My withdrawal request has been open for 3 days and nothing has changed.

I don't get any concrete answers, it's all just annoying.

Normally, Dama branded casinos are super reliable and very fast, but this is just a tragedy.

I'm asking @Lucky Ones Casino for a specific timeframe.

Best regards

Hallöchen, damit kann man schon fast gar nicht mehr vertrauensvoll umgehen.

Ich finde es leider eine Frechheit das mein Geld hingehalten wird, es wird sich nicht drum gekümmert und der eine Supporter im Chat war der Knaller und sagte mir "ich solle mich informieren ob ich dort spielen darf".

Warum arbeitet der Supporter dann dort im Casino, wenn er mir sagen will, dass er kein erlaubt es Casino anbietet? Ist schon ein bisschen lächerlich sowas

Ja ich bin definitiv voll verifiziert, meine Auszahlungsanfrage steht seit 3 Tagen offen und da ändert sich auch nichts.

Ich kriege keine konkreten Antworten, alles einfach nur ärgerlich.

Normalerweise sind Dama branded Casinos super zuverlässig und sehr schnell, aber das ist gerade nur ein Trauerspiel..

Ich bitte @Lucky Ones Casino um eine konkrete Zeitangabe.

Viele Grüße

Thread can be closed, after several attempts in the live chat, I finally got my money!

Nevertheless, thank you for the opportunity to call for help, have a nice weekend!

Thread kann geclosed werden, nach mehreren Versuchen im Livechat, habe ich doch endlich mein Geld bekommen!

Dennoch danke für die Möglichkeit um nach Hilfe zu rufen, ein angenehmes Wochenende!

Dear spielonymous,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru