Lucky Wins Casino - La retirada del jugador se ha retrasado.

Almost a month has passed and they, refuse to pay.

Have not played with bonus.

Snart en månad har gått och de , vägrar betala .

Har inte spelat med bonus.

Dear milad1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello

This is the first withdrawal, they have not required any kyc verification, the only thing they said from the beginning is that it takes up to 21 days to get the withdrawal now it has been almost 1 month and nothing happens.

Milad

Hej

Detta är första uttaget , de har inte krävt någon kyc verifiering, det enda de sa från börja att det tar upp till 21 dagar att få uttaget nu har det gått snart 1 månad o inget händer .

Milad

Thank you very much for your reply, milad1. What payment method to withdraw your winnings have you opted for? What is the current status of your withdrawal request, please? Is it marked as pending or processed in your account?

Bank transfer, commuting status

Bank transfer , status pendling

Dear milad1,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Lucky Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Lucky Wins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.