LuckyBlock Casino - Los retiros de los jugadores se retrasan debido a problemas con la cuenta.

The casino suspended my withdrawals because of multiple accounts. Usually, small withdrawals only take a short time. I was never informed of the multiple accounts issue when I withdrew money before, but this time I was reminded of multiple accounts. Importantly, the account mentioned in the email is not mine. No effective response has been received yet.

Dear moduo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The casino informed me that the KYC verification was completed. I don't know if anyone has created an account with this IP, but I am sure it is not mine.

Also, I did win the bonus. I have deposited many times on the site and only had a few small withdrawals without any problems. Only the withdrawal of $900 had any problems. Although the amount is not much, it seems to be the largest withdrawal amount I have ever requested.

New development: The casino informed me that future withdrawals would require certain certifications.

after I passed the KYC certification, the casino reminded me via email to complete the POA certification. I uploaded my utility bills twice, but was rejected both times. It was obvious that they were looking for new reasons.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear moduo,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas