LuckyBull Casino - El retiro del jugador se ha retrasado.

I had the money paid out and everything was confirmed. Now the problem is, the casino claims they transferred the money properly, there are no problems on their part, but the money did not reach my account. I sent all my bank statements by July 6th, 21st and the answer was the same that it was not up to you, you got everything right. If you did everything right where is my money then?

Ich habe das Geld auszahlen lassen wurde auch alles bestätigt. Nun ist das Problem das Casino behauptet sie haben das Geld ordnungsgemäß überwiesen ,dass es keine Probleme auf deren Seite gibt.Doch auf mein Konto ist das Geld nicht angekommen. Habe alle meine Kontoauszüge bis zum 6.7.21 geschickt und die Antwort war die gleiche, dass es nicht an ihnen liegt sie ordnungsgemäß alles richtig gemacht. Wenn sie alles richtig gemacht haben wo ist dann mein Geld?

Dear vantheman8966,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal has been processed but never reached you? Have you received the transaction tracking number from the casino? Could you please advise how many days ago you have requested the withdrawal?

Please understand, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronela,

have now received an answer from the casino. You have now contacted the bank and they have said that they need my ID to process the transfer. I submitted the documents immediately afterwards and am now waiting for the money to come in the coming days and will also communicate it when this happens.

Hi Petronela,

habe jetzt eine Antwort bekommen vom Casino. Sie haben jetzt die Bank kontaktiert und die haben gesagt, dass sie mein Ausweis brauchen um die Überweisung zu vollziehen. Ich habe die Dokumente sofort nachgereicht und warte jetzt, dass das Geld in den kommenden Tagen kommt und werde es auch mitteilen, wenn dies passiert.

Thank you very much, vantheman8966, for your reply. I will be waiting for your confirmation regarding successful withdrawal patiently.

Hi Petronela,

got the money today. Fortunately, everything went well. Thanks for the help.

Hi Petronela,

habe heute das Geld bekommen. Hat zum Glück alles gut geklappt. Danke für die Hilfe.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, vantheman8966, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru