LuckyBull Casino - La retirada del jugador se ha retrasado.

I requested a payout on August 3, 2025, and have been waiting for the payout for almost three weeks now.

Support hasn't contacted me for 5 days.

Ich habe eine Auszahlung am 03.08.2025 beantragt und warte jetzt schon fast 3 Wochen auf die Auszahlung.

Der Support meldet sich seit 5 Tagen nicht mehr bei mir.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

I already had a successful withdrawal from Lucky and had to wait 2 weeks.

I am fully verified.

My payout was approved and I've been waiting for the payout for three weeks now.

Support hasn't responded to me for 5 days.

When I was waiting for my first withdrawal, their withdrawal method didn't work, so they sent me the withdrawal via real-time/instant transfer.

I don't understand why they can't just do a quick/real-time transfer.

Ich hatte schon eine erfolgreiche Auszahlung bei Lucky und musste dabei 2 Wochen warten.

Ich bin voll verifiziert.

Die Auszahlung wurde mir genehmigt und ich warte schon jetzt 3 Wochen auf die Auszahlung.

Seit 5 Tagen antwortet mir nicht mehr der Support.

Als ich bei der ersten Auszahlung gewartet habe hat deren Auszahlungsmethode nicht funktioniert und die haben mir die Auszahlung dann per Echtzeit-überweisung/Blitzüberweisung gesendet.

Ich versteh nicht wieso die nicht einfach eine Blitzüberweisung/Echtzeit-überweisung machen können.

When I requested the withdrawal, I had to wait 5 days for them to approve the withdrawal.

They need 5 days to process a payout.

Then it said it would take 1-2 business days until I received my money in my bank account.

As of today, Friday, it is the 11th working day.

I don't know why they still run the casino.

People have been complaining about the payout for several years.

Als ich die Auszahlung beantragt habe, musste ich 5 Tage warten bis die mir die Auszahlung genehmigen.

Die brauchen 5 Tage für eine Bearbeitung einer Auszahlung.

Dann stand da es dauert 1-2 Werktage bis ich mein Geld auf meinem Bankkonto erhalte.

Seit heute Freitag ist es der 11 Werkstag.

Ich weiß nicht wieso die das Casino überhaupt noch betreiben.

Seit mehreren Jahren beschweren sich Leute über die Auszahlung.

Can you help me.

What do we do now and how do I get my payout from them?

I sent a message to the Maltese Gaming Authority (MGA) that Lucky Bull does not want to give me my payout.

Können sie mir helfen.

Was machen wir jetzt und wie bekomme ich von dehnen meine Auszahlung.

Ich habe der MGA Maltesischen Glücksspielbehörde eine Nachricht geschickt das lucky bull mir nicht meine Auszahlung geben will.

Thank you for your responses. I completely understand your frustration and dissatisfaction. Before we proceed with your complaint and contact the casino, could you please specify what types of games you played? Were they slots, live casino games, or sports betting?

Did you accumulate your winnings with or without a bonus?

I only played slots.

I used a 100% deposit bonus that I received.

I already had a payout from Dehnen.

The problem is not how or what I played.

The problem is that you have to beg them to process and pay out your withdrawal.

Ich habe nur Slots gespielt.

Ich habe einen 100% Einzahlungsbonus benutzt den ich bekommen habe.

Ich hatte schon eine Auszahlung bei dehnen.

Das Problem ist nicht wie oder was ich gespielt habe.

Das Problem ist das man die anbettlen muss damit sie deine Auszahlung bearbeiten und auszahlen.

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Samuel ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Mikilegend,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from LuckyBull Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear LuckyBull Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

If the waiting time has already been over a month.

Why doesn't someone from management or a higher department do this and send me my withdrawal via instant transfer which can be completed in 10 seconds like most casinos do.

Wenn es schon zu über einem Monat Wartezeit gekommen ist.

Wieso erledigt das nicht jemand vom Management oder von einer oberen Abteilung und sendet mir meine Auszahlung nicht per Blitzüberweisung die in 10 Sekunden abgeschlossen werden kann wie die meisten Casinos es tun.

Thank you for raising your concerns. I understand how frustrating such a long delay can be. As part of our standard procedure, a casino representative has been included so the matter can be addressed directly by those with access to your account and payment systems. I will continue to follow up to ensure your case receives the necessary attention, and I appreciate your patience.

It is important to me that the payout is made now.

A support employee from Lucky Bull Casino should finally send my withdrawal to my bank account.

Will doesn't want to wait another week.

They should send my payout to my bank account in the next 2 days

Mir ist wichtig das die Auszahlung jetzt ausgezahlt wird.

Ein Support Mitarbeiter von lucky bull Casino soll mir endlich meine Auszahlung auf mein Bankkonto senden.

Will will kein Woche länger warten.

Die sollen mir meine Auszahlung in den nächsten 2 Tagen auf mein Bankkonto senden

Mr. Samuel doesn't see that they don't even answer.

Customers have been complaining about payouts for two years.

Why doesn't the Malta Gaming Authority react and close the Luckybull Casino permanently?

I've been waiting almost 5 weeks for a damn payout.

I've been losing at other casinos for months, and once you get lucky at a casino that doesn't want to pay you out.

Herr Samuel sieht ihr nicht das die nicht einmal antworten.

Seit zwei Jahren beschwerden sich die Kunden wegen den Auszahlungen.

Wieso reagiert die Maltesische Glücksspielbehörde nicht und schließt das Luckybull-Casino endgültig.

Ich warte schon knapp 5 Wochen auf eine verdammte Auszahlung.

Ich bin seit Monaten ganze Zeit am verlieren in anderen Casinos, und da hat man einmal Glück in einem Casino die dir nicht die Auszahlung zahlen wollen.

Look at this, they don't even respond after 4 days.

If they don't even take you seriously and answer, then what am I to them?

Why did they accept my deposits if they didn't want to pay out?

Schaut euch das an, die antworten nicht mal nach 4 Tagen.

Wenn die nicht mal euch ernst nehmen und antworten was bin ich dann für die.

Wieso haben die meine Einzahlungen angenommen, wenn die nicht auszahlen wollen.

I completely understand your frustration, Mikilegend, and your concerns are absolutely valid. It is disappointing for me as well when there is no response from the casino representative for several days, especially given the seriousness of your situation. This is exactly why I keep the complaint open - to ensure the casino has a fair chance to react, but also so I can step in if they remain silent.

I kindly urge the casino representative to provide an explanation here and clarify the status of your withdrawal request. I truly hope to receive their reply soon so that we can move forward toward a positive resolution.

I have also filed a complaint with the Malta Gaming Authority and MADRE.

Three people have asked them to get in touch and explain what's going on with the payout, but my answer so far is...

Ich habe bei der Maltesischen Glücksspielbehörde und bei der MADRE auch Beschwerde eingereicht.

Von drei Seiten werden die aufgefordert sich zu melden und zu erklären was los ist mit der Auszahlung aber meine Antwort bis jetzt.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Mr. Samuel, that is not the only thing.

I have also submitted complaints to the Malta Gaming Authority and MADRE.

And if they can't help me either, then the casino system in Malta is a corrupt system.

I will write to the European Court of Justice with a lawyer.

I also have a friend in Malta who does livestreams on YouTube and Kick and promotes casinos.

Your casino guru is just one of 10.

Thank you Samuel for your help and commitment.

Let's wait and see what happens.

Herr Samuel dass ist nicht das einzige.

Ich habe an die Maltesische Glücksspielbehörde und an die MADRE auch Beschwerden abgegeben.

Und wenn die mir auch nicht helfen können , dann ist das Casino-system in Malta ein koruptes System.

Ich werde mit einem Anwalt an das europäische Gerichtshof schreiben.

Außerdem habe ich einen Freund in Malta der Livestreams über YouTube und Kick macht und Casinos promotet.

Ihr Casino-Guru seid nur eine Sache von 10.

Ich danke dir Samuel für deine Hilfe und Einsatz.

Warten wir ab was passiert.

No problem at all, I’m here to help you with this case. To move forward effectively, could you please share any proof that you submitted complaints to the Malta Gaming Authority and MADRE (for example, confirmation emails)? Having these documents will help me better understand the current situation and decide on the next steps together with you.

Dear Mikilegend,

I have extended the timer for your complaint by one more week and once again reached out to the casino, asking for their cooperation.

In the meantime, I’d like to ask if there are any new updates from your side. Please note that if the casino does not respond within this timeframe, the complaint will unfortunately have to be marked as unresolved. In such a case, the casino’s Safety Index will be lowered accordingly.

Thank you for your patience, and I look forward to your reply.

No, there is nothing new except that a support employee wrote to me that he sent a message to the finance department that no payout is being prioritized.

But it doesn't make sense.

Over 6 weeks have already passed.

Nein es gibt nichts neues außer ein Support-mitarbeiter hat mir geschrieben das er an die Finanzabteilung eine Nachricht geschickt hat das keine Auszahlung priorisiert wird.

Hat aber keinen Sinn.

Es sind schon über 6 Wochen vergangen.

Dear Mikilegend, I’m really sorry to hear about your situation. To better understand what happened, could you please forward the email response you received from MADRE to my email? This will help me look at the details and follow up appropriately.

I can't find the email anymore but I definitely had one.

I don't know what to do against these Luckybull Casino scammers

Ich finde die Email nicht mehr aber habe zu 100% eine gehabt.

Ich weiß nicht mehr weiter was ich gegen diese Betrüger Luckybull Casino machen soll

The only thing is I will continue on every complaint rating platform

Das einzige ist ich werde weiterhin auf jeder Beschwerde-bewertungsplattformen weitermachen

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

If you receive a response from MADRE, please let me know as soon as possible. I’d appreciate any updates or details you can share regarding their reply.

Best regards,

Samuel