LuckyDreams Casino - La cuenta del jugador está bloqueada.

I can no longer log in because it says when I log in that my account has been deactivated. That can not be true . Nothing happened yesterday, everything was normal and today I can no longer log in. Although there are a total of 4200 euros on it. This really makes me very angry. I had already made a payment once and it worked. Account is fully verified.

Ich kann mich einfach nicht mehr anmelden , da steht beim einloggen das mein Konto deaktiviert wurde . Das kann doch nicht wahr sein . Gestern war nichts , ganz normal alles und heute kann ich mich nicht mehr anmelden . Obwohl da insgesamt 4200 Euro drauf sind . Das macht mich wirklich sehr wütend . Ich hatte schon Auszahlung 1 x getätigt und das hat geklappt . Konto ist komplett verifiziert.

Hello Kontodeaktiviert_12,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LuckyDreams Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account verified? Did you play with any bonus in last week? Was your balance generated with real or bonus money?

Looking forward to your answer.

Regards,

Nick

Dear Kontodeaktiviert_12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.