Mafia Casino - La cuenta del jugador ha sido cerrada.

Hello, I have a request: can you help me? I have a problem with a game.

I created an account at Mafia Casino 2025 and sent an email stating that I would involve lawyers if I didn't receive my money.

They closed my account immediately after the threat, out of fear. Within a very short time, I had deposited 4800 euros and lost everything.

I have sent several emails to the casino requesting that my accounts be permanently closed via self-exclusion.

I haven't received any response. Could you help me get my lost money back? Do you offer refunds for gambling problems? I'm no longer getting any replies from the casino, and no one is responding to my emails regarding self-exclusion. I sent my last email on June 19th, and no one has responded.

Hallo ich habe eine bitte können sie mir helfen ich habe ein spielproblem

ich habe bei mafia casino 2025 ein konto erstellt und habe per email gesendet das ich anwälte einschalte wenn ich nicht mein geld bekomme

sie haben gleich nach der drohung mein konto geschlossen wegen angst innerhalb kurzeste zeit habe 4800 euro eingezahlt und alles verloren

ich habe mehrmals emails gesendet an das casino geschrieben das meine kontos endgültig geschlossen werden per selbstauschuss

ich habe keine reaktion zurück bekomme. Könnten sie mir helfen mein verloren geld zu bekommen ob sie rückerstattung anbieten bei spielprobleme ich bekomme keine antwort mehr von den casino ?und keine antwort auf meine emails wegen den selbstauschuss letzte email habe ich am 19.6 gesendet meldet sich keiner

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Mafia Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you received any responses from the casino via email regarding your self-exclusion requests?
• If you did not receive any replies via email, have you tried reaching out to the casino through live chat or other official communication channels?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Are you aware that I have sent several emails?

My account was closed after a legal threat.

Ist ihnen bekannt habe mehrmal emails gesendet

nach rechtliche drohung wurde mein konto geschlosse n

I'm very sorry but you haven't answered any of my previous questions. Please check my first reply and try to assist. All the details I asked for are essential if we wish to proceed with your case and assist you further. Thank you in advance.

Regarding your emails related to this complaint, I have only received your self-exclusion request dated June 19th. Could you please confirm the specific date when the casino closed your account? Thank you in advance for your response.

My account was closed on December 9, 2025, out of fear that I would sue them, but my email has not been answered since.

Mein konto wurde am 9.12.2025 geschlossen vor angst das ich sie verklage aber auf meine email wurde nicht reagiert seit dem

Hello Diana24,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Player,

Thank you for providing the additional information.

Unfortunately, we are unable to assist you further with this complaint. As your account was closed more than six months ago, the events in question fall outside our complaint handling policy and are considered a cold case.

Due to the significant passage of time since the account closure, it is no longer possible to reliably obtain and verify the evidence necessary to establish an accurate timeline and assess the casino's actions. For this reason, we are unable to proceed with an investigation.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.

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