Mafia Casino - La retirada del jugador se ha retrasado.

I've been waiting for my withdrawal for three weeks now, a total of €4400. I've been playing here since October 2025. Withdrawals have always worked before, although they always took a week, but the money always arrived in my account. Now €1500 is pending and I still have a balance of €2900. I'm still in the red and they still haven't paid out. The chat function is deactivated and I only receive standard replies to my emails. What's the best way to sue them so I can get my money back?

Ich warte seit 3 Wochen auf meine Auszahlung, insgesammt 4400€ ich spiele hier seit Oktober 2025. Es hat immer geklappt mit der Auszahlung, es hat zwar immer eine Woche gedauert, doch das Geld kam auf mein Konto. Jetzt stehen 1500€ in Bearbeitung und 2900€ habe ich noch Guthaben. Ich bin immer noch im minus und trozdem zahlen sie nicht aus. Der chat ist deaktiviert und bei email kommen immer nur Standart Nachrichten. Wie kann ich sie am besten verklagen, damit ich hinter mein Geld komme?????

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Dear oltamonn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you let us know how long did your last successful withdrawal took to be processed?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear oltamonn,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila