Magius Casino - El jugador cree que el reintegro se ha retrasado.

Dear Sir or Madam

Dear Casino Guru Team

I would like to inform you and the other users of this platform that I am waiting for my payout of 700 euros

I would like to keep this complaint open until I have received my payout

As soon as I receive my payout I will give my feedback

I would like to thank you in advance for the great cooperation

I think it is important that other users who are also interested in the casino are also informed about whether they really pay out and how long the casino takes to pay out

I deposited 100 euros with a bonus and successfully wagered this bonus. I had a total of 900 euros in real money on my player account. Of the 900 euros, I lost 200 euros again.

I have a total of 700 euros in the payout. I have sent you the evidence in the attachment with this message. Kind regards, C

Seehr geehrte Damen und Herren

Liebes Casino Guru Team

Ich möchte sie und die anderen Nutzer dieser Plattform darüber informieren das ich auf meine Auszahlung in Höhe von 700 euro warte

Ich möchte diese Beschwerde solange geöffnet lassen bis ich meine Auszahlung erhalten habe

Sobald ich meine Auszahlung erhalten habe werde ich mein Feedback dazu abgeben

Ich möchte mich für die Tolle Zusammenarbeit schonmal im voraus bedanken

Ich halte es für wichtig das andere Nutzer auch darüber informiert sind die sich auch für das Casino interessieren ob sie wirklich Auszahlen und wie lange das Casino braucht um Auszuzahlen

Ich habe 100 euro mit Einen Bonus Eingezahlt und diesen Bonus erfolgreich umgesetzt ich hatte insgesamt 900 euro Echtgeld auf mein Spieler Konto von 900 euro habe ich 200 euro Wieder Verloren

ich habe insgesamt 700 Euro in der Auszahlung stehen beweise habe ich ihnen im Anhang mit dieser Nachricht zugeschickt mit freundlichen Grüßen Cwin61@hotmail.com

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

A KYC verification was not required

Otherwise I would not have been able to withdraw my money

The staff told me this several times

I should wait up to 3 days the payout can only take a maximum of 3 days 3 working days the weekend is not included I paid out on 23.07.2025 around 17:00

I will keep you updated as soon as there is an update

Until then, I wish you all a nice weekend ❤️

Eine kyc Überprüfung war nicht Erforderlich

Sonst hätte ich mein geld nicht Abheben können

so haben die Mitarbeiter es mir mehrmals mitgeteilt

Ich solle bis zu 3 Tage warten die Auszahlung darf maximal nur 3 Tage Dauern 3 Werkstage das Wochenende gehört nicht dazu ich habe am 23.07.2025 gegen 17 Uhr Ausgezahlt

Ich halte sie auf dem laufenden sobald ein Update vorliegt

Bisdahin wünsche ich euch allen Ein schönes Wochenende ❤️

Good morning

I have received the first payout from Casino Magius

I must admit that this casino keeps its payout time

I am satisfied with this casino

❤️ only love

Guten Morgen

Ich habe die Erste Auszahlung von Casino Magius Erhalten

Ich muss gestehen das dieses Casino ihre Auszahlungsdauer einhält

Ich bin zufrieden mit diesen Casino

❤️ nur liebe

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I received my money

Many thanks to the Casino

Thanks for the support

Ich habe mein geld erhalten

Vielen Dank an das Casino

Danke für die Unterstützung

Dear player,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru