Magius Casino - El jugador cree que el reintegro se ha retrasado.

Good morning, I requested a withdrawal of €160 on October 21st.

They say you have to wait 3-5 business days.

Today is the 5th business day and they still haven't sent me anything.

I've only played with real money, never used a bonus, and I've read other reviews where they make you wait more than a month before receiving withdrawals.

I ask you for help because their support does not respond to my sent emails even if they receive them correctly

five days have passed they are not responding and my account does not need verification as they said.

I'm attaching a photo of the sample and a photo of my verification, which isn't necessary.

I hope I get my money back soon!

Buongiorno, ho richiesto in data 21 ottobre un prelievo di 160 €.

loro dicono che bisogna aspettare dai 3-5 giorni lavorativi.

oggi è il 5 giorno lavorativo e ancora non mi hanno inviato niente.

ho giocato solo i miei soldi reali senza mai utilizzare un bonus e ho letto altre recensioni in cui fanno aspettare anche più di un mese prima di ricevere i prelievi.

chiedo aiuto a voi perché il loro supporto non risponde alle mie e-mail inviate anche se le ricevono correttamente

i cinque giorni sono passati loro non rispondono e il mio account non ha bisogno di verifiche come detto da loro.

in allegato lascio foto del prelievo e foto della mia verifica che non serve.

spero di riavere presto i miei soldi !

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Dear Emmacinque7,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They say my account doesn't need verification, they confirmed my withdrawal is proceeding successfully but we are on the fifth business day and I still haven't received any transfer, now they say the withdrawal is on the fourth business day, when that is not the case as today is October 28th

dicono che il mio account non ha bisogno di verifiche,hanno confermato che il mio prelievo sta procedendo con successo ma siamo al quinto giorno lavorativo e ancora non ho ricevuto nessun bonifico, ora dicono che il prelievo è al quarto giorno lavorativo,quando non è così essendo oggi il 28 ottobre

And support doesn't respond to any of my emails

E il supporto non risponde a nessuna delle mie e-mail

Today they finally admitted that they were late with my withdrawal, and that I'll have to wait longer because they have too many requests.

I don't think they have a crazy number of customers and it takes a second to make a bank transfer...

for now it seems like just a joke and that's it.

Their answers are attached

Oggi ammettono finalmente di essere in ritardo con il mio prelievo, e che dovrò aspettare ancora perché hanno troppe richieste.

io non credo che loro abbiano una cifra folle di cliente e per fare un bonifico ci vuole un secondo…

per ora sembra tanto una presa in giro e basta.

in allegato le loro risposte

Dear Emmacinque7,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good morning, thanks for your reply.

No, unfortunately the situation hasn't changed. More than 14 days have passed and my withdrawal still hasn't been processed.

The responses from customer support are always the same, saying they will process the withdrawal as soon as possible, but still nothing.

I'm losing hope now, their excuse is always the same, that the finance department is swamped with requests.

I don't know what to do anymore, I hope for your support!

I'm attaching the email they send me when I ask them to explain.

Best regards

Buongiorno, grazie per la risposta.

no la situazione purtroppo non è cambiata , sono passati più di 14 giorni e il mio prelievo non è ancora stato eseguito.

le risposte dell’assistenza sono sempre le stesse,dove dicono che faranno il prelievo il prima possibile ma ancora niente.

ormai sto perdendo le speranze la loro scusa è sempre la stessa cioè che il dipartimento finanziario è intasato di richieste .

non so più cosa fare, spero nel vostro supporto!

lascio in allegato l’e-mail che mi mandano quando chiedo a loro di darmi delle spiegazioni.

cordiali saluti

Dear Emmacinque7, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you please confirm whether you have made successful withdrawals before?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation

Best regards,

Attila G.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Emmacinque7,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila