Magius Casino - El reintegro del jugador se ha retrasado.

I have two pending withdrawals with Magius. I requested my first withdrawal of €500 on February 7th, 2026, and my second of €500 on February 16th. The processing status hasn't changed. I contact online support daily and am repeatedly told to be patient and that the finance department is experiencing a high volume of requests. According to them, my account doesn't need to be verified.

They advertise fast payouts within 3 working days and nothing happens.

Unfortunately, it seems to be a common problem, judging by all the reviews. It's simply frustrating having to chase after your money like this.

Ich habe 2 ausstehende Auszahlungen bei magius. Meine erste Auszahlung habe ich beantragt am 07.02 26 via 500 euro und meine zweite habe ich am 16.02. Via 500 euro beantragt. Nichts ändert sich am Bearbeitungsstatus. Täglich schreibe ich mit dem online Support und werde von tag zu tag hingehalten das ich mich gedulden soll und dass die finanzabteilung hohe Bearbeitungsanfragen haben. Laut ihrer Information,muss mein konto nicht verifiziert werden.

Sie werben mit schnelle Auszahlungen innerhalb 3 Werktagen und nichts passiert.

Leider scheint es ja ein bekanntes Problem zu sein wenn ich mir die ganzen Bewertungen durchlese. Es ist einfach nur frustrierend seinen geld so hinterher zu rennen

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Dear Osti87,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Osti87,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello.

Thank you, I'm doing well so far.

No, my status hasn't changed.

I still haven't received my payment and the status remains "processing".

Regards, Steven

Hallo.

Danke mir geht es soweit gut.

Nein an meinem Status hat sich nichts geändert.

Ich habe weiterhin meine Auszahlung nicht erhalten und der Status steht weiterhin auf Bearbeitung.

Mfg steven

Dear Osti87, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hello Karla.

I sent you an email last week with all the screenshots.

I don't need verification because it's not necessary according to the game status.

Almost four weeks have passed and I still haven't received my payment. I'm still being strung along.

LG Steven

Hallo Karla.

Ich habe dir eine Email letzte Woche geschrieben mit den gesamten Screenshots.

Ich benötige keine Verifizierung da es nicht notwendig ist lt spielstatus.

Jetzt sind fast 4 Wochen vergangen und ich habe noch keine Auszahlung erhalten. Ich werde weiterhin hingehalten.

LG steven

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Osti87,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla