Malina Casino - El jugador cree que el reintegro se ha retrasado.

I've been waiting since March 8, 2025, for the first partial payout of €500, as the maximum is €500 per day and a maximum of three at a time. So far, it's just pending processing. Support says it's delayed.

Ich warte seid dem 08.03.2025 auf die erste teilauszahlung von 500 euro, da 500 maximal pro tag und maximal drei gleichzeitig… bis dato steht es nur auf Bearbeitung… Support schreib es verzögert sich…

Dear timbodewig,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I only have 4000 euros left in dispute because I still played a bit 😭.. but no matter, from now on I won't touch the balance again....

Ich habe nur noch 4000 Euro Streitwert da ich noch etwas gespielt habe 😭.. aber egal ab jetzt fasse ich das Guthaben nicht mehr an….

Dear timbodewig,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I only have 4000 euros left in dispute because I still played a bit 😭.. but no matter, from now on I won't touch the balance again....

My three withdrawals of €500 each are still pending processing. And €2,500 are in the casino account. They've stopped responding to my emails, and in the live chat I was told not to worry, as it's just taking a little longer. It's in the finance department. Customer service has no control over that and can't comment on it.

Ich habe nur noch 4000 Euro Streitwert da ich noch etwas gespielt habe 😭.. aber egal ab jetzt fasse ich das Guthaben nicht mehr an….

meine 3 Auszahlungen mit jeweils 500 Euro stehen immer noch auf Bearbeitung. Und 2500 Euro sind auf dem Casino Konto auf meine Email wird nicht mehr geantwortet und im livechat wir gesagt das ich mir keine Sorgen machen soll, da es nur etwas länger dauert. Es liegt in der Finanzabteilung. Und auf den hätte der Kunden Service keinen Einfluss und könnte nicht dazu sagen

Thank you timbodewig for all the information provided. I will now forward your complaint to my colleague Martin (martin.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

I used a different withdrawal method and the money is paid out

Hab eine andere Auszahlmethode genommen und das Geld wird ausgezahlt

Hello timbodewig,

my name is Martin and I was appointed to oversee your complaint. Do I understand correctly, that all of your money has been paid out and you do not require further assistance?

Best wishes

Martin

Yes, I can withdraw 500 euros every day, it works perfectly

Ja jeden Tag kann ich 500 Euro auszahlen klappt wunderbar

Dear timbodewig,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Martin Lambert

Casino.Guru