Malina Casino - El jugador experimenta retiros retrasados.

Hi,

I am waiting for the payment of money from 20.03 21.03 22.03 these are three payments it has been almost a month and I still have not received the money. I receive messages that I should be warm because they have a lot of payments

Dear DanPaw,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem with the withdrawal of funds from the casino.

To better understand your situation and assist you more effectively, could you please provide answers to the following questions?

• Did you select the same payment method for withdrawing your winnings as you used for depositing?
• Did you play with or without a bonus? If you played with a bonus, please send me a screenshot or a link.
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hey,

I made deposits using BLIK, but I made withdrawals earlier and there was no problem to my bank account, but these were smaller amounts.

I played without a bonus.

Now I have email from casino. I translated for English. And everytime the same answer.

"Dear Mr. Daniel,

Thank you for contacting MalinaCasino Customer Service.

Thank you for waiting.

I have checked your withdrawal. The information in the system indicates that there has been a delay in processing it. At the moment I do not see a specific date for the withdrawal to be processed. However, I would like to assure you that there is nothing to worry about and that the withdrawal is safe. We kindly ask for your patience while the withdrawal is being processed and apologize for any inconvenience.

Once the withdrawal process is complete, we will immediately send you a confirmation via email."

Thank you very much, DanPaw, for providing all the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you,

I wait for answer and help ☺️

Dear DanPaw,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Malina Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Martina,

Thank you for your help.

Casino started make payment for me.

For now I had 2 payment.

I did next request for payments.

One - 22.04, second - 25.04, 3 - 26.04 .

I think payment delayed again.

Dear DanPaw,

I am so glad !! There are small steps but at least something!

Yes, keep making those request and hopefully, whey will make the payment eventually.

Please let me know when you receive another payments.

Malina Casino thank you for starting to pay out.. Is it possible to make those payments faster? Thank you

Now I will wait.

If I will have any payment I will inform you.

Thank you DanPaw! I will wait for your response.

Topic is close.

I played ans I lost all money for payment

I was so angry for casino for dalayed and I cancelled all request and I played

Now I want delete account there. For no more play in this casino

Thank you for your reply. We completely understand and will close the complaint.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.