Malina Casino - El reintegro del jugador se ha retrasado.

Hi, I'd like to point out that this isn't my first withdrawal from this casino, but I've been playing there for a year and my withdrawals used to arrive within 3-5 days. Now I don't know what's going on. I requested 3 withdrawals of €500 between 23/09 and 24/09. 10 days have passed and I still haven't received any money. For the past 5 days, they've been telling me everything's fine and that they've prioritized me without specifying anything else. Every day I hear back from them, but time is ticking.

can you help me please?

Ciao, premetto che non è il primo prelievo che faccio con questo casinò ma è da un anno che ci gioco e i prelievi in 3/5 giorni arrivavano, ora non so più cosa sta succedendo, ho richiesto 3 prelievi da 500 euro tra il 23/09 e il 24/09, ad oggi sono passati 10 giorni e dei soldi ancora nulla, sono 5 giorni che mi dicono che è tutto ok e che mi hanno messo in priorità senza specificare altro, ogni giorno mi sento dire a breve ma il tempo passa.

potete aiutarmi per favore?

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika