Malina Casino - El retiro del jugador ha sido retrasado por el casino.

Hello,

I would like to report an issue with MalinaCasino, which has not paid out my funds of €1500 to this day. Despite requesting the withdrawal, I have not received any concrete explanations or the payment itself.

Contacting their customer support is difficult, and their responses have been vague or non-existent. I find this behavior unfair and unprofessional.

I kindly ask for your assistance in resolving this matter and to intervene so that MalinaCasino pays out the funds owed to me.

Thank you in advance for your support.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify when exactly you submitted your withdrawal request? Did you request to withdraw €1,500 at once, or do you have several pending withdrawal requests in smaller amounts in your account?
• Have you made any successful withdrawals from this casino before?
• Have you already passed the full KYC verification, or have you been asked to submit any identity documents to the casino?
• When was the last time the casino contacted you regarding the delay in processing your payment?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

I ordered 3 withdrawals of 500e each on 11/07, 12/07, 16/07, the casino did not require any verification from me, they had already paid out money, today I received the first 500 from them

I'm glad to hear that you received at least the first part of your winnings. Have you received any updates regarding the remaining withdrawal requests in the meantime?

I have received all the outstanding money from the casino.

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru