Malina Casino - El retiro del jugador se ha retrasado.

Hello, I have to withdraw 50100PLN from the casino, did not use any bonuses to win.

I contacted the casino via chat 2 times and via support 2 times, even yesterday they promise to treat my case as a priority, nothing will change, the excuse is always that there are too many transfers.

I've made my first withdrawal on 12th of January, second on 13th of January and 3rd on 14th of January, that is over 2 weeks ago.

Money deposited from my account and withdrawn to my account. this is not the first casino and I know the regulations by heart. I have had this problem for the 1st time with such a long withdrawal.

I want to withdraw money to jeton where the casino promises 3 days, nothing like that happens.

Kindly Regards.

Dear Crespo1988,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hello Dominika, yes, I managed to withdraw 16,000 PLN from November 13, I received 8 transfers of PLN 2,000 in 2.5 months, which also seems ridiculous. the casino regulations state that the jeton is paid out within 3 business days and today is 12 business days. It says on the account that it is verified and does not need Kyc. I sent you the conversation with the chat from yesterday, They repeating the same thing over and over for 2.5 months, that they have too many transfers and they will deal with my case as a priority, I have heard it about 5 times. Thank you for your help Dominika

I guess the topic should be closed for now, I received 2 transfers of 2,000 PLN

thank you

Dear Crespo1988, can we consider the case resolved?

maybe we'll wait for the 3rd transfer from January 14th because they promised to send it yesterday and they still didn’t send

Case resolved for now Dominika, i received next 2000, thank you for help, 44000 zl more, i reopend topic if they dont send in future

Dear Crespo1988,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru