Malina Casino - El retiro del jugador se retrasa 15 días.

I've been waiting for my payment for 15 days now.

In the live chat, I constantly receive answers such as: the finance department is overwhelmed with requests, which may cause delays, and that my funds are safe.

The website states that verification takes up to 3 business days... On Telegram, the account manager doesn't even respond, he just views the messages.

I have never experienced worse customer service than at MalinaCasyno.

After the 3rd business day, I asked every other day when the payment would be verified, but I always received the same responses, as if I were communicating with a bot.

I hope I will finally get my payment soon... I have screenshots of conversations with support... it's embarrassing.

Czekam już 15 dni na wypłate. Na czacie na żywo dostaje cały czas odpowiedzi typu: dział finansowy ma dużo zleceń przez co mogą być opóżnienia oraz twoje środki są bezpieczne. Na stronie jest napisane, że weryfikacja trwa do 3 dni roboczych ... . Na telegramie "opiekun" konta nic nie odpsuje nawet , tylko wyświetla. Nie spotkałem się wcześniej z gorszym podejściem niż na MalinaCasyno . Po 3 dniu roboczym, pytałem co drugi dzień kiedy wypłata zostanie zweryfikowana chociaż to cały czas te same odpowiedzi, jakbym pisał z botem. Mam nadzieje, że w końcu się doczekam.. . Mam screenshoty rozmów z suppportem ... żenada                                                                                                                       

I've been waiting for my payment for 15 days now.

In the live chat, I constantly receive answers such as: the finance department has a lot of orders, which may cause delays and your funds are safe.

The website says that verification takes up to 3 business days... On Telegram, the account "keeper" doesn't even answer anything, he just displays it.

 I have never encountered a worse approach than at MalinaCasyno.

After the 3rd business day, I asked every other day when the payment would be verified, although the answers were always the same, as if I was writing with a bot.

 I hope to finally get it... I have screenshots of conversations with support... it's a shame

Dear darek99974,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

1. I haven't made successful withdrawals from Malina Casino yet. These are my first two payout orders. Made on 10/12 and 12/12 due to casino limits (PLN 2,000 per 24 hours)

2. I wanted to confirm my identity so that the payment would be faster, but the support didn't want anything from me (conversation attached)

3. I accumulated my winnings without an active bonus

I will send more photos from the conversations by e-mail

Dear darek99974, have you received the money? If not, are your withdrawal requests still pending?

Thank you for your intervention. Today at 7 p.m. I received the money in my bank account

Dear darek99974,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru