Malina Casino - La cuenta del jugador está cerrada durante la verificación.

I requested two withdrawals on April 9, 2025. I received an email confirming that they were pending payment. Now I tried to log in and noticed that I no longer have access to my account. When I tried to log in, I got a message saying my account was currently being verified.

Ich habe am 09.04.2025 2 Auszahlungen beantragt. Mir wurde per Email bestätigt dass sich diese in der Warteschleife zur Auszahlung befinden. Jetzt wollte ich mich einloggen und sehe dass ich keinen Zugriff mehr auf mein Konto habe. Beim einloggen kommt die Meldung dass mein Konto gerade geprüft wird.

Hello vaaanessaxx,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Malina Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

My account is not verified, this is not necessary, it says so in my account.

I have access again since yesterday.

However, the payout process is still stalled. Nothing has changed since Monday.

I made the profit through a deposit and a bonus.

I spoke to the casino yesterday and they just said I have to be patient

Mein Konto ist nicht verifiziert, dies ist nicht notwendig steht in meinem Konto.

seit gestern habe ich wieder Zugriff.

bei der Auszahlung geht es jedoch immer noch nicht weiter. Seit Montag ändert sich nichts.

den Gewinn habe ich durch eine Einzahlung und einen Bonus erziehlt.

ich habe gestern mit dem Casino gesprochen die meinten nur ich muss Geduld haben

Hello vaaanessaxx,

As stated above, withdrawals may take up to 14 days to be processed.

Let us know in case the money would arrive or it would take longer than the recommended time frame.

Regards,

Nick

Dear vaaanessaxx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
Casino.Guru