Malina Casino - La solicitud de retiro del jugador está retrasada.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please advise us on the current status of your withdrawal requests? Are they marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
• Do I understand correctly that you accumulated your winnings with an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello, there's news. They've canceled my money. According to Malina Casino, the reason is that the payment service provider failed due to a technical error. They claim this, even though I waited a full three weeks, and now I have to wait like an idiot again. Please help me. I want this casino to be closed. If you go to Trustpilot, you can see that I'm not the only one being ripped off by Malina Casino.

Hallo es gibt Neuigkeiten und zwar das die mir das geld storniert haben der grund ist laut malina Casino das sich ein technischer Fehlers des Zahlungsdienstleisters fehlgeschlagen ist das behauptet die obwohl ich volle 3 Wochen gewartet habe und jetzt soll ich wieder warten wie ein idiot. Bitte helfen sie mir och möchte das dieses casino geschlossen wird, wenn sie auf trustpilot gehn können sie lesen das ich nicht der einzige bin den malina casino abzockt

Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear daviddjc230918,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru