Malina Casino - Los retiros de los jugadores se retrasan.

Good morning, I have two withdrawals of 500 euros each from December 28th, and the money still hasn't been deposited. I have contacted customer support; no verification is needed and they just tell me to be patient. These are not winnings from bonus money or spins, and I have the necessary screenshots to support my case.

Καλημέρα σας έχω 2 αναλήψεις των 500 ευρώ από 28/12 ακόμα δεν έχουν βάλει τα λεφτά. Έχω επικοινωνήσει με την εξυπηρέτηση πελατών δεν χρειάζεται κάποια ταυτοποίηση και απλά μου λένε κάντε υπομονή . Δεν είναι κέρδη από χρήματα μπόνους η περιστροφές έχω τα απαραίτητα screenshot για να υποστηρίξω την περιπτωση

ear anastasiszannias,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Malina Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• When was the last time you discussed the issue with support?
• Could you please share screenshots of your withdrawals with status visible here?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good evening.

I have never made a withdrawal from this company before. I use a Visa card in my name and the withdrawal method is the same. I have not had any issues with this company. The last time I contacted them was today and they told me to wait and they will forward it. They tell me this every time I have contacted them.

Καλησπέρα σας

Δεν έχω ξανακάνει ανάληψη από την συγκεκριμένη εταιρεία χρησιμοποιώ κάρτα visa στο όνομα μου και ο τρόπος αναλήψης είναι ο ίδιος δεν έχω σε καμία εταιρεία θέμα με αυτό τελευταία φορά που επικοινώνησα ήταν σήμερα και μου είπαν να περιμένω και θα το προωθήσω ότι μου λένε όλες τις φορές που έχω επικοινωνήσει

I just got the money. Thank you very much for your time.

Μόλις Μ βαλαν τα λεφτά Ευχαριστώ πολύ για το χρόνο σας

Dear anastasiszannias,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru