Malina Casino - Los retiros de los jugadores se retrasan.

I register because casinoguru gives it a score of 9.0, I start with a deposit of 50 euros, without any kind of bonus, and playing play.ngo games I am lucky and I manage to get up to 3900 €, I start to withdraw 500 at a time which is their withdrawal policy and after a few days, I contact customer service because my withdrawals have not been processed, I express my complaint and my concern for not giving me a solution to their failure since it is 3 days from the day after the withdrawal, I tell them ahead of the situation that if they need any type of document that I will make it legal and I will send them what is necessary, they continue with automatic messages, no solution, to this day, I try to access my account and the page does not load, I do not know if they have blocked me for winning, or I do not understand why. casinoguru, customers who believe that you are good at rating casinos, you should help us, since we register by face yours. Could you help me?

Me registro porque casinoguru le da una puntuación de 9.0,empiezo con un depósito de 50 euros,sin ningún tipo de bono,y jugando a juegos de play.ngo tengo suerte y consigo llegar hasta los 3900€,empiezo a retirar de 500 en 500 que es su política de retiro y a los días,contacto con atención al cliente porque mis retiros no se han procesado,les presto mi queja y mi intranquilidad por no darme una solución al fallo de ellos ya que son 3 días a contar desde el día después del retiro,les digo adelantándome a la situación que si necesitan cualquier tipo de documento que lo hago legal y les envío lo que haga falta,siguen con mensajes automáticos,no san solución,a dia de hoy,intento acceder a mi cuenta y la página no carga,nose si me han bloqueado por ganar,o no entiendo el porqué.casinoguru,los clientes que creemos que sois buenos dando puntuación a los casinos,deberiais de ayudarnos,puesto que nos registramos por cara vuestra.podrian ayudarme?

Dear Domineli888,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear Domineli888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.