Malina Casino - Se ha retrasado el pago de las ganancias del jugador.

Withdrawal delayed. When was writing I got info that up to 3 business day. But now they saying that some delays they have.

Dear Lightofhopes,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello,

I didn't made a withdrawal before on malina casino. It was my first time and I didn't use any bonus while playing.

When I was writing on chat they didn't want any documents for verification.

Everytime I hear from them that I need to be patient but now I think it's scam. I have 3 withdrawals 2 made on 29th and one on 30 of December. Each of 2000PLN.

Unfortunately I had win more money but they have limit of 3 withdrawals in pending status. But now it's almost 2 weeks.

So I have 6000Pln in pending status and 8000pln which I cannot withdrawal. It's just sad, because I was so happy when I won it.

I already lost a hope that I will see this money...

And of course I have screen shots confirming all my words here.

Dear Lightofhopes,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello,

Unfortunately nothing has changed. I was writing every day on chat but I'm getting the same answer: " please be patient your withdrawal is being processing"

Thank you Lightofhopes for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi Lightofhopes,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done once they reply.

Dear Malina Casino, I invite you to discuss the player's complaint. Could you provide further details about the case? Additionally, could you clarify the current status of the player's withdrawal request and when they can anticipate its processing on your end?

I'm looking forward to hearing from you. If you have any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Dear all,

Thank you for reaching out!

Please be informed that the customer's withdrawal has been processed.

We hope this helps us reach the case's resolution.

Best regards,

MalinaCasino

Thank you for the response, Malina Casino.

Dear Lightofhopes, we will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Hi,

I would like to confirm that 5 withdrawal was made. And I'm waiting for the last one. Can you keep this open till the last one will be made ?

Thank toy very much for your support

Dear Lightofhopes, certainly! Keep me updated, and I will close your complaint once you confirm receiving all your withdrawals.

Dear Lightofhopes, can you please share any updates? Have you received the last payment?

Dear Lightofhopes,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.