Marathonbet Casino - La cuenta del jugador ha sido cerrada sin motivo alguno.

Dear Casino Guru friends, I am writing to file a complaint about this casino, marathonbet.cl (operating in Chile). After submitting a statement for account verification, they closed my account, leaving me with 243,841 CLP (approximately $262 USD). It is truly frustrating, as I spent over two years trying to verify my account, and when I finally managed to do so, they closed it claiming the account was suspected of fraud, which is completely false. From what I've read, many others have had the same treatment, which is entirely illegal. Furthermore, in the email they sent me, they told me not to contact them again, implying that I should give up all hope. I have also sent an email stating that I will contact Curacao Gaming, where they operate their license, to have them investigate the type of betting site they are. I will attach photos of the email they sent me, as well as photos of my closed account and when I had access to it with the money. I hope you can help me with this problem.

Estimados amigos de casino guru, les escribo para hacer una denuncia sobre este casino marathonbet.cl (operando en chile) , ya que luego de enviar una cartola para la verificación de mi cuenta , me la han cerrado, con $243.841 CLP (262 dólares aproximadamente), es realmente frustrante ya que estuve más de 2 años intentando verificar mi cuenta, y cuando por fin pude hacerlo, ellos llegan y la cierran diciendo qué la cuenta tenía sospechas de fraude, la cual es totalmente falso, y por lo que he leído a muchos les han aplicado las mismas medidas ,algo totalmente ilegal , además dentro de el correo que me han enviado,me han puesto que no les vuelva a escribir, haciendo alusión a qué de por perdida todo tipo de esperanza. Les he enviado un correo de igual manera diciendo que voy a comunicarme con curacao gaming , donde operan sus licencia y vean el tipo de casa de apuestas que son, les voy adjuntar fotos del correo que me han enviando, como así mi cuenta cerrada y cuando tenía acceso a ella con el dinero . Espero me puedan ayudar con este problema.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Were your winnings accumulated while a bonus was active, or without an active bonus?
• When exactly was your account created and when was it closed?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello, mainly sports betting and casino

There was no active bonus

The account was created in 2022 and closed on 04/08/2026

Hola, principalmente apuestas deportivas y casino

No había un bono activo

La cuenta fue creada en el año 2022 y el cierre fue el 04/08/2026

Thank you very much for your reply, jockik6. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear jockik6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru