Martin Casino - La cuenta del jugador está bloqueada después de la solicitud de retiro.

I requested a €350 withdrawal via bank transfer from Martin Casino. My account was fully verified.

The casino has not processed the payment and kept referring to "technical issues" with the payment provider. After weeks of waiting, my account was blocked without a valid reason.

I never violated any terms. I simply asked for my money. Now the casino refuses to pay, claiming the funds were refunded to my player balance – but I can’t access the account due to the ban.

I respectfully ask CasinoGuru for help to get my funds released.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you received any explanations from the casino about the reason why your account was blocked? If you received any email, please forward it to me at [email protected].
• Have you made any successful withdrawals from this casino before?
• Did you accumulate your winnings with or without a bonus?
• What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hello I have sent you the information by email

Hallo ich habe ihnen die Informationen per Email zugeschickt

The payment has now arrived.

Thank you for your help – the complaint can be closed.

Die Auszahlung ist mittlerweile eingetroffen.

Vielen Dank für Ihre Hilfe – die Beschwerde kann geschlossen werden.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Kve0911,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika