Maximal Wins Casino - El retiro del jugador se ha retrasado.

Ladies and gentlemen.

My payout went out on October 28th and my account was also verified. I asked several times in the chat. I was advised to be patient, which I did. But now the 7-21 days are up and nothing happens. There is no reaction to emails and the chat does not say any more details either.

Sehr geehrte Damen und Herren.

Meine Auszahlung ging am 28.10 raus und mein Account wurde auch verifiziert. Ich habe mehrmals im chat nachgefragt. Ich wurde darauf hingewiesen mich bitte zu gedulden, was ich auch tat. Aber nun sind die 7-21 Tag um und nichts passiert. Auf Emails wird garnicht reagiert und näheres sagt der chat auch nicht.

Dear Cfbounty,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Patronela,

my payout is still waiting. However, I have not violated any guidelines and I do not receive any information about it. The support just tells me it will be processed soon and has been for a month.

Guten Tag Patronela,

meine Auszahlung ist immer noch wartend. Ich habe aber auch gegen keine Richtlinien verstoßen und ich bekomme aber keinerlei Informationen dazu. Der Support sagt mir nur es wird bald bearbeitet und das seit einem Monat.

Thank you very much, Cfbounty, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Cfbounty,

I have reviewed your case and understand the situation. I will attempt to contact the casino and see if I can help.

We would like to invite Maximal Wins Casino to join the conversation and participate in the resolution of this complaint.

Hello Adam,

many thanks for your help. Hopefully that will be cleared up. 😁

Hallo Adam,

vielen Dank für Ihre Hilfe. Hoffentlich wird das geklärt. 😁

We would like to ask Maximal Wins Casino to reply to this complaint.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

I guess that's a joke😅

Das ist doch wohl ein Scherz😅

Hello Cfbounty,

It is our usual procedure to attempt to contact the casino twice and give them 7 days to answer each time. Unfortunately, there is not much that can be achieved without their cooperation.

Dear Cfbounty,

I tried to get in touch with the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without cooperation from them.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach.

I recommend you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating.

I wish I could be of more help.

Best regards,

Adam