Mega Casino - El reintegro del jugador se ha retrasado.

I have been waiting for 10days now for my withdraw. Originally i had $49000 but because i couldnt get anyone to answer me i played on thinking it was another bullshit casino but then days later i was contacted and had 6000 i could withdraw. After more issues my withdraw if 6000 was accepted and was told 1 tp 5 days depending on my bank would be the time frame . 10 days latwr and i still havnt received it or been contacted by anyone there even when ive asked for someone to ring me directly which they said they would . I only played because of the 9.1 rating it had but it seems to me that its another scumbag casino . Can you help me please

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Dear Muntzahh,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Muntzahh,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Ive reapplied for a withdraw of $5000 . They tried saying i hadnt filled out the currency right which i told them was a lie as i replied to them when asked to change the curreny to Euros and i double checked at the cashiers which also showed i did exactly what they asked. They have proccessed my new withdraw of $5000 on the 1st of april and am expecting it in my account no later than the 8th April. I could have had $49000 if they had got in touch with me at the very begining so i could verify my winnings but because they didnt contact me after repeated efforts i just payed it thinking it was all a scam . So if i do get paid i will say to everyone who plays there to not rush into wasting your coins thinking its fake but keep hounding them unntil tjey do answer

Dear Muntzahh, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Still no help at all from MEGA CASINO. Im now on my 4th attempt to withdraw and after asking for a call fromtheir support yeam to try sort this nightmare out they still havnt bothered at all and give me the same bullshit excuses.

Dear Muntzahh,

Thank you for your update.

However, I would kindly ask you to answer the following questions, as they are important for us to proceed with your complaint:

Have you made any successful withdrawals from this casino before?

Could you please confirm that you have passed the full KYC verification?

Did you accumulate your winnings with or without an active bonus?

Did you play casino games or bet on sports?

Additionally, please share any communication you have had with the casino regarding your withdrawal (emails or chat transcripts). You can send them to my email at karla.m@casino.guru or upload them directly here.

Thank you in advance for your cooperation.

Karla

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Muntzahh,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla