Mega Dice Casino - La cuenta del jugador ha sido cerrada.

I made deposit 1800 usdt. I won 1600 Usdt and My account now has $3400. I tried to withdraw. They ask for KYC, but after submitting all document and live chat ensure my document is valid with no problem, they close my account. Now I can not login to my account. I do not understand how is it possible?

Dear elvin007,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mega Dice Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Could you please advise how long were you a player of the casino and when exactly was your account blocked?

I registered on November 13th. They closed my account on November 29th.

How did you learn about your account being blocked? 

I was on the site. I was making bets. Then I was just kicked out of my account. And I can't log in anymore

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 

slots, sports bets

Did you achieve your current balance with the help of a bonus? 

NO

Could you please explain whether you contacted casino support and asked for an explanation?

Have you received any reply?

Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

 I have sent you an email, Tomas

Thank you very much, elvin007, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear elvin007, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Mega Dice Casino representative to join this conversation. 

Dear Mega Dice Casino, could you please provide more information about this case? 

Looking forward to your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I wrote to them by mail. I asked them to give an answer to the complaint. They absolutely do not care. I wrote to their group in telegram. Asked to respond to the complaint. I was blocked there. They treat their clients like trash

Dear elvin007, 

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. 

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request.

Email from the Casino:

Hi there,

Kindly note that the player breached our T&C. Relevant evidence has been sent to CasinoGuru for review.

Best regards,

MegaDice Casino Team

Dear Mega Dice Casino Team,

Thank you for getting back to us and for your cooperation.

We understand that you have indicated the player breached your Terms and Conditions and that relevant evidence has been shared. However, please note that Katarina is no longer part of the Complaint Resolution Center.

Therefore, we kindly ask you to resend all supporting evidence directly to my email address (petronela.k@casino.guru) so we can review it thoroughly and proceed with the case accordingly.

Thank you in advance for your cooperation. I look forward to your response.

Hi there,

The relative evidence has been resent.

Kind regards,

MegaDice Casino Team

Dear Mega Dice Casino Team,

Thank you for your response.

We would like to inform you that we have requested additional supporting evidence via email, as the information provided so far is not sufficient for us to properly assess the case.

We will proceed further once we receive and review the requested details.

Thank you for your cooperation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Mega Dice Casino Team,

We would like to inform you that, despite our repeated requests for additional supporting evidence, we have not received any further relevant information from your side since 11.4.2026.

As the evidence provided so far has not been sufficient for us to properly assess the case, and no additional clarification has been submitted within the given timeframe, we are unfortunately unable to proceed further.

Therefore, this complaint will now be closed as unresolved, which may negatively affect the casino’s rating.

Dear elvin007,

I’m very sorry to inform you that, at this stage, we have not received any further relevant information or supporting evidence from the casino despite multiple requests.

As a result, we are unable to continue with the investigation, and the complaint will be closed as unresolved.

Please know that if the casino provides any new information in the future, or if you obtain additional evidence, you are welcome to reopen the complaint at any time.

Thank you for your patience and understanding.

Best regards,

Petronela

Casino.Guru

We’ve reopened this complaint as per the casino's request.

Dear elvin007,

After the complaint had initially been closed, the casino requested that the case be reopened and provided additional supporting evidence regarding their decision to close the account.

After carefully reviewing all the materials provided, including the documents and technical data shared privately with us, we must conclude that the casino’s actions were justified. The evidence supporting the casino’s position was very strong and raised serious concerns regarding the authenticity and use of the submitted KYC documentation.

Please understand that Casino Guru can only assist genuine players who comply with casino rules and do not attempt to manipulate or fraudulently bypass verification procedures. KYC is an important security mechanism designed to protect both players and operators.

For this reason, we are rejecting this complaint as unjustified.

At the same time, I would like to politely but clearly advise that if you are knowingly submitting altered or non-genuine documents during verification procedures, this must not happen again. Please consider this our first and last warning regarding such conduct. This complaint resolution service is intended to help players facing legitimate issues, and repeated submission of suspicious or misleading documentation may affect our ability to assist in future cases.

The complaint will now be permanently closed.

Best regards,

Petronela

Casino.Guru