Mega Dice Casino - Las ganancias de los jugadores están siendo confiscadas.

SCAM AND FRAUD. YOUR MONEY WILL BE CONFISCATED.

I played Megadice for six months. Everything was fine until I submitted a withdrawal request. And then hell broke loose. I submitted at least 25 different documents, including my passport, driver's license, selfies, crypto wallet screenshots, and a selfie with my passport. Then they asked me to confirm my address, and that's when the fun began. They simply rejected real documents without explanation. When I asked what was wrong with the documents, they said, "This doesn't work for us, try again," without giving any specific reasons. I submitted a utility bill, a bank statement, a mobile operator statement, and a water/gas/electricity bill. Typical scam and endless stalling to avoid releasing my funds. My wallet balance was around 9,000 USD.

All the positive reviews are fake. This players get bonuses in the form of free bets and free spins for fake review. SCAM FRAUD bookie without any real license.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mega Dice Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm the information found in your player's profile is identical to the information on your documents?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino when you tried to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Aliaksandr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru

We’ve reopened this complaint at the request of Aliaksandr. We would like to allow this case one more chance to be resolved and help both parties involved reach a satisfactory conclusion.

Player's message:

Hello!

yes, I can confirm the information found in my player's profile is identical to the information on my documents I send for KYC

I achieve my current balance WITHOUT any bonus

I send all need documents. but every time support rejected it without any objectively reason. I will send all screenshots in few days.

Hello,

• Could you please share with me your communication with the casino when you tried to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to your reply.

Dear Aliaksandr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Tomas, please check the e-mail.

Hello Aliaksandr,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for your reply.

In your emails sent to me on August 20th, no communication with the casino's support was included. Kindly contact the casino's support, and if they are unable to assist you, save your interaction and send it to me for review.

Dear Aliaksandr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.