Mega.Bet Casino - El jugador cree que el reintegro se ha retrasado.

I made a withdrawal request of 450€, which was canceled with the message "aggregator canceled".

I tried a second withdrawal with correct IBAN/BIC details, and the same thing happened again.

The funds were removed from my balance and are currently missing.

I have contacted support multiple times and received no response at all.

This is very concerning and appears to be intentional withholding of funds.

I strongly advise others to be cautious.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear MiguelPires23,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Update:

I have now attempted two withdrawals of 450€, both were canceled with the message "aggregator canceled".

Each time, the funds were removed from my balance and were not immediately available.

I carefully checked and used correct IBAN/BIC details.

I have contacted support multiple times (including from my registered email), but received no response.

The only reply I received was an automatic message when I accidentally used a non-registered email.

At this point, it seems impossible to withdraw my funds.

I kindly request assistance in resolving this issue.

Dear MiguelPires23,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear,

Thank you for your follow-up.

Unfortunately, I have not received the withdrawal.

I have now attempted to withdraw the funds twice, and both times the request was canceled with the message "aggregator canceled".

The funds are currently not available in my balance, and I am unable to withdraw them.

I have also contacted the casino multiple times via email but received no response at all.

At this point, I am unable to access my funds and would appreciate your assistance in resolving this matter.

Thank you.

Dear MiguelPires23,

Thank you for your update.

To help me properly identify and review the casino in question, could you please provide the exact link (URL) of the casino website where you were playing?

This will allow me to verify the correct operator and proceed with your complaint more effectively.

Thank you, Karla.