Megapari Casino - El depósito del jugador se ha retrasado.

This is the third review I've posted and this time I don't plan on removing it.

I deposited €100 with my Visa card, and it turns out the money hasn't arrived at the casino. I log into the chat, and as usual, after waiting for half an hour, they ask me to send proof of the bank charge. I send it, and once they see it, they tell me (as always) to wait 24-48 hours.

In all the casinos I've played in, once the payment has been credited to my bank, they usually credit the money so you can continue playing, but at this casino, there's no way. Now you have to wait 24-48 hours, having clearly demonstrated that the money has been charged to my bank account. I previously made another deposit of €100 with the same Visa card, and it did arrive at the casino, but the second deposit didn't arrive, nor did they credit it so I could play. If I make another deposit and the same thing happens, will I be left without money and unable to play? It's better to wait until the casino has the shame of crediting you. And this isn't the first time it's happened, and they blame the payment processor, but the one I make my deposit to so I can play is Megapari Casino.

This is a real shame what they do to a VIP player like me. I keep depositing and playing and losing a lot of money, and this is how they treat you.

I advise you not to play at this casino because you will have many problems when making withdrawals and even deposits, as has happened to me today and several times, and do not enter the chat because the answer is always the same:

"Wait a minute, wait 20 minutes"

At 20 minutes they tell you to wait 24-48 hours,

If you want to have a bad time, PLAY IN THIS BAD CASINO

Es la tercera reseña que pongo y esta vez no pienso quitarla.

Deposito 100 € con mi tarjeta Visa y resulta que el dinero no llega al casino. Entro en el chat y como siempre y despues de tenerte media hora esperando te dicen que mandes justificante del cargo bancario, lo envio y una vez lo han visto me dicen ( como siempre) que espere 24-48 horas.

En todos los casinos que he jugado y una vez acreditado el pago en mi banco, normalmente te abonan el dinero para que puedas seguir jugando pero en este casino no hay forma. Ahora hay que esperar 24-48 horas, habiendo demostrado sobradamente que el dinero ha sido cargado en mi cuenta bancaria. Anteriormente hice otro deposito de tambien 100 € con la misma tarjeta Visa y si llego al casino pero el segundo deposito ni llega ni te lo acreditan para poder jugar. ¿ Si hago otro deposito y pasa lo mismo me quedo sin dinero y sin jugar? Mejor esperar a que el casino tenga la vergüenza de abonarte tu dinero. Y no es la primera vez que pasa y ellos le echan la culpa al procesador de pagos pero yo a quien le hago el deposito para poder jugar es al casino Megapari.

Esto es una verdadera vergüenza lo que hacen con un jugador Vip como yo, no paro de depositar y jugar y perder bastante dinero y asi es como te tratan.

Aconsejo no jueguen en este casino porque tendran muchos problemas a la hora de hacer retiros e incluso haciendo depositos como a mi me ha pasado hoy y mas veces y no entren en el chat porque la respuesta siempre es la misma:

" un momento, espere 20 minutos"

A los 20 minuto te dicen que espere 24-48 horas,

Si quereis pasarlo mal JUEGUEN EN ESTE MAL CASINO

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Natalia

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Hello berjoto!

We are truly sorry that you have faced such difficulties and understand how frustrating this situation must be. Your experience with us is very important, and we want every moment you spend with Megapari to be positive and enjoyable. Please know that we take your concerns seriously and are here to support you.

Sometimes payment delays can occur due to technical reasons with intermediaries, and we completely understand how disappointing this can feel. What matters now is resolving it together. To do so, we kindly ask you to share more details about the transaction, for example, the transaction number on Megapari, as well as a bank statement showing the €100 charge. This will help us verify the case directly with our payment processor and ensure the funds are properly credited to your account.

We truly value your trust and loyalty, and we will do everything possible to assist you until this is resolved. Thank you for your patience and for giving us the chance to correct this.

Best regards,

Megapari

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear berjoto,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Natalia