Megapari Casino - El jugador cree que el reintegro se ha retrasado.

I tried to withdraw money from megapari 2 days ago, first it was rejected and they said i need to send the identification documents, i sent everything and i got fully verified, then they said im fully restricted from betting and depositing money without any explanation why and that i should withdraw any funds left, so i went and tried to withdraw and first it said approved and then couple of minutes later it said rejected, the reason: "declined by operator(payment processing error)", so i wrote to live support and they said that they sent my problem to the financial department and it should be fixed in 24 hours and i should try again in 24 hours, if it still isnt resolve to contact them again. So i tried after 24 hours and the same thing happened, so i wrote to them again and they said to try in 12 hours. I tried in 12 hours and the same thing happened, so i wrote to them again, and once again they said to try in 24 hours. I tried to get them to connect me to the financial department so we can solve this issue, but they just kept saying to try in 24 hours. I even tried withdrawing different amounts and still it says the same thing, at first approved and then rejected. I am trying to withdraw with cryptocurrency all the time so it should be instant. The live support is of no help and they wont let me contact anyone else.

Dear guest12345,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

My request was always approved and then rejected after a couple of minutes, i did all the necessary KYC verification, its not just delayed, they keep refusing my withdrawal request and give me no explanation.

Dear guest12345, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

Could you please let us know whether you have discussed with the casino the possibility of using a different withdrawal method, and if so, what was their response?

Do you know why your account was fully restricted from betting and depositing? Has the casino provided any explanation for this decision?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Yes i have made one succesful withdrawal before using the same method i am trying now.

I accumulated the winnings without a bonus.

I havent discussed that because I only want to withdraw to crypto because they dont offer skrill as a withdrawal method.

They havent provided any explanation they just said they reserve the right to restrict me from betting and depositing without giving a reason.

Ok i will send the live support screenshots and the email screenshot where they said that i am restricted to your email now.

I sent the screenshots

Its fine now, the issue has been resolved

Dear guest12345,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru